Are you a fluent French speaker? Do you have an IT background?
Grab this opportunity to work as a consultant for a leading IT Security Software company and help internet users surf the web safely.
Teleperformance Greece collaborates with the leading IT Security Software company that offers multiple levels of protection for home devices to keep them safe from viruses and online threats.
This is your chance to work as a consultant for the world’s top multinational cybersecurity and anti-virus provider.
What you will do :
Communicate with customers via phone, chat & e-mail
Ensure full functionality of the antivirus protection
Troubleshoot technical issues using your problem-solving skills
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide and maintain strong, professional relationships with all partners and show empathy at all times
Log the cases on internal systems, while getting up to date with client’s products & services.
What you will bring :
Very good communication skills in English
Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
Good knowledge of operating systems & computer applications
Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
Ability to adapt and flex style according to customer personality, culture, and profile
Help-desk or system admin experience will be considered as an advantage
What we offer :
Be yourself and advance
This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.
Join us in Greece and be part of our big family of more than 10,500 people from 100+ nationalities and work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
Greece has enviable history and culture, climate and cuisine and yet, the cost of living is among the lowest in Europe. Please also note that Greece is considered to be handling the pandemic in an exemplary way, while taking all the necessary steps to protect its people, with a successful vaccination plan in place.
At Teleperformance Greece we are committed to the necessary measures so that all TP employees are and feel safe!