The Customer Care Representative will be responsible for providing professional and quality service to members by utilizing strong verbal and written communication skills and effective telephone techniques.
This person will also be expected to focus on the gaining and retention of members, as well as analyzing and resolving member issues in a timely and accurate fashion.
All member activity will be entered into the proper internal or external systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
This job has no supervisory or leadership responsibilities.
To perform this job successfully, an individual must be very member focused with a high level of enthusiasm and a positive attitude.
They must also have a proven track record of reliability as well as excellent listening skills and problem solving ability.
The ability to work on a PC, accessing multiple software applications in a Windows environment is a must. The Rep must also have excellent time management skills, a keen attention to detail and possess strong written and verbal communication skills.
Finally, the Rep must be able to work independently when needed as well as work well in a team environment.