German speakers - Customer support for BEAT
Germanathens, Attiki, GreeceFull time
BEAT is the No. 1 free taxi call application in Greece. Through the application, you can find the best taxi drivers in Athens and Thessaloniki, 24 hours a day, 365 days a year.
BEAT belongs to the family of FREE NOW.
BEAT is looking for German speakers - Customer support agents to provide world class customer experience to taxi drivers and customers for the German & Austria market.
What you will do :
Practice empathy to frustrated users and turn their negative experiences into positive ones.
Provide world class customer service experience to taxi drivers - partners, and customers via emails and inbound phone calls
Take ownership of escalated requests across all our critical and advanced lines of business, challenging yourself to solve the most complicated and interesting problems our users face (refunds, driver not show, lost & found, etc.)
In order to become the German speaker - Customer support, we require :
C1 in German (both verbal and written)
B2 - C1 in English
Great communication skills
Passion for helping others and creating support experiences that surprise and delight
If you succeed as a German speaker - Customer support, you will get :
Excellent salary (1220 euros)
Bonus card of 120 euros
Monday to Friday (no weekends)
Great offices in Athens (Ampelokipoi)
Additional benefits based on performance
Only CVs in English will be reviewed.