What You Will Achieve
We are seeking a highly motivated individual to join Pfizer's Digital Solution and Service Management organization.
Our team is responsible for operations supporting Pfizer's Commercial Revenue Management and Market Access systems globally.
Our mission is to help bring medicines to patients through the delivery of impactful and sustainable technology solutions.
Through our team of talented technologists, we provide solution and service delivery, technology platforms managements, and optimization and application support excellence.
The Senior Associate, Solution and Service Management is a critical role in helping us achieve our mission.
The Sr. Associate, Solution and Service Management, will be responsible for maintaining stable, compliant and reliable systems, engaging with customers and service providers to resolve issues, partnering with compliance teams and external teams.
The qualified candidate will work with assigned applications managing and supporting service delivery processes. This role will participate and contribute as a team member, collaborate with other support teams, drive continuous improvement, and ensure our solutions are supported with the highest level of customer satisfaction.
How You Will Achieve It
Execute application support and maintenance activities for the assigned application and technology portfolio.
Coordinate tasks and drive actions across teams within Pfizer and with external partners in a global environment.
Partners with the business and outsourced providers to ensure application maintenance services and functions are maintained and continually improved.
Partner with Solution Delivery leads to define and implement supportability requirements and manage transition of projects to long-term support through well-defined support plans.
Responsible to ensure access to systems and data is compliant.
Support compliance related activities; including audits, preparation and running disaster recovery procedures.
Responsible to collect, review and finalize the audit evidential documentation provided from the support teams.
Initiate audit remediation activities in partnership with application support leads.
Identify opportunities to optimize audit management efforts besides continuous improvement opportunities in the application portfolio.
Review and approve Software Development Lifecycle (SDLC) deliverables
Create, update and maintain support documentation and Work Instructions
Bachelor's degree required, preferably in a Computer Science or Business Management field.
3+ years of experience in a corporate setting with an emphasis on application development and / or application support.
Excellent oral and written English communication skills.
Strong interpersonal, customer service, and relationship competencies.
Demonstrated knowledge or experience in IT support, Programming and / or Software Development Lifecycle management. Strong technical and troubleshooting skills.
Excellent organizational and time management capabilities.
Ability to multi-task, plan, organize and effectively execute tasks and projects.
Curiosity and willingness to learn application processes, procedures and develop functional competencies.
Ability to work both independently and as a member of a team, earning the trust both of customers and teammates.
Good working knowledge of MS Office product suite, including MS Word and Excel.
Ability to adapt to new work assignments, flexibility, and willingness to work with a global team across regions and time zones.
Experience working in the Pharmaceutical or Life Sciences industry.
Knowledge or experience supporting technologies or working in Commercial (Sales and Marketing), Research and Development, or Clinical Product Development functions.
Prior experience in one or more of the following : Model N, SFDC / Veeva, Cloud / AWS, AI tools, Machine Learning, and Tableau / Data Analytics
Regulatory, compliance and risk management knowledge.
Project Management / PMP or ITIL certification.