French speaker Customer Support Agent - Athens, Greece
Spoton Connections
Athens, Greece
πριν από 6 μέρες
source : JobsFactor

Resolving customer queries / concerns / enquires regarding client’s services. Using multi-channels to converse and follow up with the customer.

Be able to cross and upsell additional products. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities :

  • Welcome customers (by phone and email)
  • Manage the back-office processing of reservations (booking, issuing, modifications and cancellations of services)
  • Ensure after-sales follow-up, dispute management and compensation
  • Advise and sell client’s services (flight / packages / flight + hotel)
  • Process and carry out the administrative follow-up of the files (invoicing, convocation, delivery of travel documents)
  • Establishes the customers’ needs to diagnose and resolve problems
  • Ability to converse with the customer via multichannels (voice, email etc)
  • Requirements :

  • Degree in Tourism or a strong experience in Tourism / travel agencies will be consider as a plus
  • Previous experience of at least 1 year in Customer Service
  • Used at least one of the GDS tools (Amadeus), B2B Travel websites, etc.
  • Native / Fluent in French Language
  • Have a confirmed level of English (C1 - written and oral)
  • Comfortable speaking, organized, responsive and rigorous
  • Able to welcome, listen, analyse and organise the workload
  • Marketing knowledge and sales skills will be considered as a plus
  • The Company offers :

  • Competitive remuneration package
  • Opportunities for international Career through the International Mobility program
  • A challenging working environment
  • If interested, please send your CV to Patricia spotonconnections.com

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