Swedish Travel Agent
speakit
Athens, Greece
πριν από 5 μέρες
source : Europe Language Jobs

Description

We are searching for travel agents to work for one of the leading global flight-centric Online Travel Agencies in

Athens.

A diverse and dynamically growing team of 1000+ talented professionals is always on the lookout for more members to join our ranks and explore unlimited business opportunities together!

As a Travel agent, you will assist their clients in completing their travel itineraries over the phone, emails and social media requests while handling our reservation systems.

Another vital aspect of the Travel Agent position is to promote and sell our flight addon products as a natural extension of conversation with the customer.

Our intention is to provide a more complete service to our customers by travelling with peace of mind and security.

Responsibilities

Receive & process incoming calls, emails & social media requests

Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner

Manage flight cancellations, rebookings and force majeure situations

Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Customer Service department as a whole

Report technical issues, customers’ complaints and other problems

Enjoy and encourage working with sales

Language Skills :

Native level of Swedish (oral and written)

Excellent command of the English language

Degree & Experience :

A Bachelor’s degree (preferably in Tourism / Business Administration or any quantitative subject)

Experience in the customer service sector

Experience in working with KPIs

Technical Skills :

GDS knowledge will be considered as an asset (Amadeus or Sabre)

Soft skills

Excellent communication skills and a can-do attitude

Quality focus and multitasking in a fast-paced environment

Ability to manage change and work under pressure

Playing to win

Accountability & cooperation

Urgency to be excellent

General : EU Passport

Offer

Competitive monthly salary (1300 - 1400) + 2 extra salaries per year

Complimentary private health insurance

Modern, bright open office plan stretching over 4000

The chance to work in a highly paced environment and grow professionally

Indefinite contract

Only CVS in English will be reviewed.

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