Mellon Technologies, the parent company of Mellon Group of Companies, was founded in 1994 in Athens.Our offering consists of specialized technology solutions, contact centre and business process outsourcing services, to serve the increasing needs of financial institutions and organizations with strong consumer transactions business, such as Retail Banks, Public Utilities, Telecommunications Providers and large Private Companies.
Helpdesk support engineer (2 years related experience)
First point of contact for company's employees seeking technical assistance over the ticketing system or email
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Perform remote troubleshooting through diagnostic techniques.
Install and Configure end point Corporate applications and Windows OS Profession Edition
Create and manage active directory users and groups.
Prioritize and manage several open technical issues at one time.
Document technical knowledge in the form of notes and manuals
Knowledge and Qualification
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Hands-on experience with Windows / Linux OS environments
Good understanding of computer systems, mobile devices and peripheral devices
Excellent problem-solving and communication skills
Knowledge of mass deployment solution
Computer Science or similar relevant degree (IEK, TEI, AEI)