Director of Operations-Poland.
Thessaloniki - Remote
πριν από 2 μέρες
  • It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion;
  • exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there.

    If that's something you want to be apart of, apply today!

  • This role is based in Poland*
  • So, what does a TaskUs Director of Operations really do? Think of yourself as someone who will be responsible for the success of our operations team.

    Imagine yourself going to work with one thing on your mind : Spending your day to improve overall client satisfaction, employee retention and account profitability.

    You will do this by ensuring operational standards are met and continuously improved.

    As a Director of Operations in Poland, you will oversee and direct the activities of a premier account. You will be responsible for all aspects of operations including : analyzing workflow to identify inefficiencies, developing policies to improve the process, implementing change, and tracking progress.

    Regular interactions with all company departments / campaign team leaders and the entire management team.

    Monitor operations staffing, provide temporary coverage and training

    Partner with clients and upper management in developing procedures, and ensuring the team follows all established policies.

    Work with leadership to set team and individual KPIs and provide regular, actionable feedback.

    Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization.

    Keep up to date with industry trends and identifying areas of opportunity to drive improvements, as well as maintaining all content moderation guidelines, reference documents, and training materials

    Requirements :

    BA / BS in Business Administration, preferred.

    10+ years of experience as a Director specializing in BPO Operations and Management or Call Center environment in Poland .

    Previous experience managing employee performance, Service and / or Technical Support.

    Previous experience managing a group of at least 500+ FTE in a BPO (Business Process Outsourcing).

    Experience in managing internal and external(3rd party vendor partners)stakeholders to drive results.

    Solid track record of meeting and delivering targets.

    Strong people management skills, including coaching and developing teams, delivering training and development plans, and managing to performance.

    Strong collaboration skills across function and regions, ability to adapt to a fast-paced, international work environment with a passion for making an impact and sharing best practices.

    Exceptional communication and presentation skills; able to articulate the story and drivers behind positive or negative performance trends tied to tangible actions.

    Strong critical and analytical thinking with an entrepreneurial and proactive mind-set.

    Ability to effectively prioritize tasks and manage time, even under high-pressure situations.

    About TaskUs :

    TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies.

    Listed as one of Glassdoor s 100 Best Places to Work , USA Today’s Best Company Cultures and Best Companies for Women by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.

    TaskUs has been recognized as one of the Inc. 500 Fastest Growing Private Companies in America for the past seven years consecutively.

    Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.

    TaskUs currently has over 33,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

    TaskUs is an Equal Opportunity Employer

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