Online Customer Experience Product Development Specialist
Athens, Attica, Greece
πριν από 2 μέρες

About Us :

OPAP is the top gaming company in Greece and among the most recognized ones in its sector worldwide. For our 2020 Vision, we aim at establishing OPAP as a world-class entertainment and gaming company, having long-term strategic priorities focus on the customers, on the people, on the network, on the products and on the digital-technological capabilities.

We are currently a highly esteemed employer, offering career opportunities and a unique work experience to exceptional professionals and talented young people, through our dynamic Selection & Recruitment Program as well as our Internship / Graduate Programs.

Our main objective is to develop a high-performing Team by attracting new talents, as well as developing and creating stronger bonds between our people.

Online Customer Experience Product Development Specialist

So what’s the challenge

The Online Customer Experience Product Development Specialist is accountable for defining and building key product experiences that will elevate the customer experience, leading to deep engagement and long-term retention.

Cooperating closely external vendors and internal stakeholders the role is key for the successful product development lifecycle.

Your day to day will include :

  • Participating in product development from conceptualization through launch
  • Transforming initial ideas to fully written up and tested business cases within tight deadlines
  • Identifing opportunities for improvement in both what we deliver and how we deliver it
  • Engaging with the business teams and encourage contribution to new product development
  • Holding responsibility for end-to-end CX product delivery starting with market analysis and ending with user acceptance test scenarios
  • Focusing relentlessly on customer needs, working with user experience designers to craft product features that will engage our customers
  • Aiming for the design and delivery of state of the art products that reflect company’s vision
  • What you need to succeed :

  • Bachelor’s Degree in Business Administration, Information Systems, Computer Science or technology related field. Master’s Degree is preferable
  • 3+ years’ of Customer Experience Product Development experience within a corporate environment
  • Product delivery experience for multiple products is essential
  • Experience in online gaming industry will be considered an asset
  • Experience in creating advanced business cases, that can be easily transformed to analytical Use Cases from Business Analysts
  • Strong problem solving abilities and evidence of using analytical skills to determine future actions
  • A genuine team player with collaborative personality able to effectively interact with a diverse group of people
  • Excellent oral and written communication skills (both Greek and English)
  • Experienced MS Office user (Word, Excel, PowerPoint)
  • Fulfilled military obligations for male candidates
  • What we offer to our candidates :

  • Opportunity to work with #dynamic people full of #passion #integrity & #fun
  • Modern & award winning workplace environment
  • Competitive compensation package
  • Competencies’ & Career Development opportunities
  • Private health coverage
  • OPAP Group is an equal opportunity employer

    Does this sound like you? If yes, we would love to meet you!

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