efood is looking for a Dispatchig Team Leader to welcome in its family!
We are looking for a fair and kind Leader, full of passion and ready to inspire, with logical thinking, creative problem solving and good time management skills to complete our leadership team.
Working in shifts and public holidays, 5 days a week, you will need among other things, to coordinate several tasks, motivate our dispatchers (Customer Care) and rectify their shortcomings.
Creating an inspiring team environment with an open communication culture as well as delegating tasks and setting deadlines or specific targets for your team.
For this role you 'll have to :
Build trust between team members
Inspire and motivate teamwork for achieving goals
Influence valuable changes and positive outcomes
Recognize and acknowledge the skills of key team members and utilize their strengths to the benefit of the team
Mediate disagreements between members
Evaluate results and provide feedback to Dispatching Supervisor & Head of Customer Care on a monthly basis
Oversee and coordinate the dispatchers' day-to-day tasks ensuring policies and procedures are followed
Management of demanding issues that might come up during a shift.
Daily shift reporting to Dispatching Supervisor & Head of Customer Care
Support the shift and deal with anything that might come up, ensuring proper communication through relevant channels
Qualifications for this role include :
Proven work experience as a team leader or supervisor
Solid computer skills, especially MS Excel
Good knowledge of performance metrics
Excellent interpersonal, communication and leadership skills
Organizational and time-management skills
Natural charisma and leadership
Ability to make quick and smart decisions under pressure
Sense of ownership and pride in team's performance
Ability to act proactively to ensure smooth team operations and effective collaboration
We offer :
Competitive remuneration scheme
Medical & Life Insurance
Career development opportunities
You will be a part of a fast-growing multinational company, member of the Delivery Hero holding, with the opportunity to acquire new skills and grow professionally.
Υou will have the opportunity to function in an established, yet creative and fun working environment with genuine and ambitious people whose ultimate goal is to maintain efood as the ideal workplace.
In 2021, we were honoured with a 3rd place award from the Great Place to Work® Institute
Daily routine will be a thing of the past, as no day will be the same day as the one before!