Dispatching Team Leader
efood
Athens, Attica, Greece
πριν από 5 μέρες

Description

efood is looking for a Dispatchig Team Leader to welcome in its family!

We are looking for a fair and kind Leader, full of passion and ready to inspire, with logical thinking, creative problem solving and good time management skills to complete our leadership team.

Working in shifts and public holidays, 5 days a week, you will need among other things, to coordinate several tasks, motivate our dispatchers (Customer Care) and rectify their shortcomings.

Creating an inspiring team environment with an open communication culture as well as delegating tasks and setting deadlines or specific targets for your team.

For this role you 'll have to :

  • Build trust between team members
  • Inspire and motivate teamwork for achieving goals
  • Influence valuable changes and positive outcomes
  • Recognize and acknowledge the skills of key team members and utilize their strengths to the benefit of the team
  • Mediate disagreements between members
  • Evaluate results and provide feedback to Dispatching Supervisor & Head of Customer Care on a monthly basis
  • Oversee and coordinate the dispatchers' day-to-day tasks ensuring policies and procedures are followed
  • Management of demanding issues that might come up during a shift.
  • Daily shift reporting to Dispatching Supervisor & Head of Customer Care
  • Support the shift and deal with anything that might come up, ensuring proper communication through relevant channels
  • Qualifications for this role include :

  • Proven work experience as a team leader or supervisor
  • Solid computer skills, especially MS Excel
  • Good knowledge of performance metrics
  • Excellent interpersonal, communication and leadership skills
  • Organizational and time-management skills
  • Natural charisma and leadership
  • Ability to make quick and smart decisions under pressure
  • Sense of ownership and pride in team's performance
  • Ability to act proactively to ensure smooth team operations and effective collaboration
  • We offer :

  • Competitive remuneration scheme
  • Meal coupons
  • Medical & Life Insurance
  • Career development opportunities
  • You will be a part of a fast-growing multinational company, member of the Delivery Hero holding, with the opportunity to acquire new skills and grow professionally.
  • Υou will have the opportunity to function in an established, yet creative and fun working environment with genuine and ambitious people whose ultimate goal is to maintain efood as the ideal workplace.
  • In 2021, we were honoured with a 3rd place award from the Great Place to Work® Institute

  • Daily routine will be a thing of the past, as no day will be the same day as the one before!
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