Business Analysis (regular)
Salesforce Business Analyst
Poland / Sweden
Volvo Group Digital & IT
You will be part of a team that creates great results through amazing people, strong relationships and a high performance culture.
We are using the latest technologies, service platforms hosted in the cloud, COTS & SaaS solutions from top market providers.
We strongly promote agile mindset and ways of working, followed by agile methods used in practice.
We are looking for
A certified Salesforce Business Analyst with at least 2-5 years of experience, that will actively contribute into business solution development based on Salesforce products like : Marketing, Sales or Experience Cloud
A natural born networker that will actively contribute in building Salesforce competency in the company
A self-motivated professional who likes to drive topics taking responsibility
Your typical tasks include
As Salesforce Business Analyst, you will work as the primary analyst on the Salesforce platform using Salesforce Marketing, Sales and Community Cloud while engaging in further developing and creating an enhanced overall dealer and user experience
You will work in an environment focused on cross-functionality, inclusion, value creation and innovation with our internal network of employees and partners working within Digital & IT, Regions, Dealers and Customer
Collaborate with business stakeholders to deliver on a backlog of project and maintenance work, develop plan for delivering on commitments, and then execute on those plans following agile methodologies.
Driver of cloud-based solution development during all product development phases (planning, design, implementation, deployment and maintenance).
The unique combination of analysis, technical skills and knowledge of various procedures, tools and understanding of business requirements give you the opportunity to analyze, build, test, and maintain software applications that are tailored to business specific needs.
Technology assessment, system design, proof-of-technology development, sharing of information and learnings, all while working in a fast-paced environment.
Work with Product Owner and stakeholders to gather, understand and define business requirements
Assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes
Assist with ongoing system administration including but not limited to : creating and modifying Users, Fields, Validation Rules, Workflows, Automated Alerts, Field Updates, Page Layouts, Data Integrity standards and practices and Security functionality
Create customized reports and dashboards to visualize key business metrics
Assist in the design of the Salesforce solution, with a keen eye toward user experience, process efficiency, and data integrity
Assist with release evaluations including defining scope and priorities for system initiatives
Troubleshoot production issues in a timely manner and provide internal support when needed
Work with the rest of the Salesforce team during User Acceptance Testing (UAT) & regression testing to accurately prioritize defects and re-test resolved issues
Understand how Salesforce integrates with other company solutions and data sets to provide information to users
About you - must have :
2-5 years’ experience as a Salesforce Business Analyst
Salesforce Certified Administrator required
Ability to collaborate effectively with team members in different geographies.
Excellent written (Business & Technical), verbal and listening communication skills.
Strong analytical and troubleshooting skills.
Ability to facilitate, research, model, and define requirements, creating value for Volvo Group, Dealers, and Customers.
Proven ability to design and implement new processes and facilitate user adoption
You have a logical, analytical, and creative approach to problems and the ability to communicate with customers, colleagues, and management to explain complex issues.
Salesforce Marketing, Sales Cloud certification and hands on experience to configuration to deliver a solution.
Exposure to the breath of the Salesforce eco-systems (Sales, Service, Communities, CPQ, Pardot).
Passion for continuous learning
Experience with Agile framework including writing User Stories with Acceptance Criteria as a technique to capture and articulate business requirements
Demonstrates flexibility and willingness to do what it takes to get the job done
Drive and desire to learn and grow both technical and functional skill sets
Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
We also offer :
On the job opportunity to collaborate with many different stakeholders.
Exciting business solutions you’ll help to shape and design
A challenging environment where 2 days never look the same
A high performing team and a positive atmosphere where mistakes are welcome as part of the learning
The Volvo Group is based on people and great teamwork. We are a truly global company. We rely on diversity and together we create a workplace that brings the best out of everyone.
Here at Volvo, we are driven by the idea that through imagination, hard work and technological innovation we will lead the way towards developing a world that is cleaner, smarter and more connected.
We believe in a sustainable future and with the global transportation industry as our arena, we work together with our customers to turn this belief into reality for people everywhere.
That is our purpose, and we live and breathe it, every day.