Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do.
We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.
We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.
Join our journey as we connect for a better future. Ready?
To carry out activities for Fixed and Mobile IP network operation, maintenance and support. These activities include new technologies and products evaluation, testing, implementation, administration, proactive control, technical support, corrective maintenance, customer ticket handling, communication with vendors, technical escalations, emergency handling, incident and problem management, software and hardware management, performance management and troubleshooting of IP network systems covering all current and future technologies.
Key accountabilities and decision ownership
Delivery of 2nd level of technical support, preventive and corrective maintenance for the optimal and smooth operation of the IP network
Root cause analysis and documentation of complex incidents. Apply fault-finding techniques and preventive maintenance instructions
Planning, assessment and implementation of change requests. Execute s / w and h / w upgrade works
Define and embed consistent operational processes to support on-going support activities, driving improvements where issues are identified
Perform periodic network and systems health checks, statistics evaluation, network backups and other maintenance activities
Perform the administration and maintenance, assist in monitoring of Data Network systems and ensure their effective operation and optimum performance
Prepare trouble reports to the suppliers, as well as produce and communicate service quality data for the service offered by the equipment suppliers
Core competencies, knowledge
Good knowledge in Routers, Switches, Firewalls systems
Working experience in Cisco, Alcatel-Lucent, Juniper environment / systems
A logical approach to problem solving and self-motivation are important qualities, team working
Ability to work on a 24x7x365 stand by scheme
Very good interpersonal skills in order to handle effectively the communication across technical and commercial teams and mainly with customers’ representatives
Must have technical / professional qualifications and Experience
A bachelor’s degree in Computer Science / Engineering, Electrical Engineering or equivalent
English language (Fluent oral and written)
At least two (2) years’ experience in IP networks
Very good knowledge of P / C - Windows / Software packages (Word, Excel, PowerPoint etc.) - is essential
Desirable certifications include : Cisco (CCNP), Juniper (JNCIS-SP), Alcatel-Lucent (NRS II)
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.