Customer Transformation Professionals
PwC
Athens
πριν από 5 μέρες

Job Description & Summary

The opportunity We are one of the leading providers of Consulting related services in Greece. Our Management Consulting services team designs strategies that help organizations optimize their entire customer journey, finding the best way to identify moments of truth, tackle pain points, build on customer satisfaction and increase value using an approach that delivers sustainable benefits.

Our team combines industry knowledge, subject expertise and extensive experience in customer strategy formulation, journey mapping, project management, Voice of the customer, consumer analytics, market research.

Our client base consists primarily of large and medium organizations. Due to the continued growth of our practice, we are now recruiting a high caliber Customer Transformation Professionals for our Customer & Operations Consulting team in Athens.

  • The role entails : Be a member of large projects around the areas of digital operations and omni channel experience, channel management, sales choreography, strategic network design, customer experience, customer relationship management, internal / external communication, Shape and deliver projects to meet and exceed the expectations of our clients and our own quality criteria Produce clear, persuasive, and concise documents for senior audiences Participate in the quantitative analysis, assessing the depth required for an individual work-stream on each assignment, translating the analysis into useful findings and quality assuring the results in conjunction with project leadership Responsible for managing the development of junior team members during the length of each project and identifying opportunities for them to grow and build their skills Be involved in business development activities to help identify and research opportunities on new / existing clients Continue to develop internal relationships and developing the PwC brand What we are looking for : 2 - 7 years of relevant working experience in the following disciplines : Marketing, Customer Experience, Commercial Product development, Customer relationship management, commercial analytics use case deployment Excellent academic records from a Greek or foreign top-tier university with background in Marketing, Economics, Statistics, Business Administration, Management Science and Technology & other similar fields MBA / MSc on a related discipline from business schools / universities will be highly regarded Excellent business analytical and problem-solving skills Excellent written and oral communication skills in Greek and English, with ability to clearly communicate ideas and results on all organizational levels Solid skills in MS Office, with emphasis in PowerPoint and Excel Commercial awareness, including the understanding of wider business issues Experience with CRM systems will be highly regarded Mathematical modelling and understanding / experience with one of more programming languages will be highly appreciated Adaptability and agility to change;
  • Innovative, thoughtful and enthusiastic attitude about learning on different industries and markets Confident and positive attitude, focused on teamwork and communication with colleagues and clients at all levels Military services fulfilled for male candidates What’s in it for you : PwC is all about people, encouraging high performance and quality.

    At PwC, you will have : Continuous training and career development opportunities whilst learning from a wide range of top professionals The chance to handle different projects for big clients Access to a global network of firms and global mobility opportunities Life and medical plan, rewards and recognition schemes, flexible working program, etc.

    Who we are PwC in Greece is the largest professional services firm in the country, with premises in Athens, Thessaloniki and soon in Patras and approximately 1600 employees.

    More than 295,000 people in 156 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice.

    This enables us to provide top-quality industry-focused assurance, tax and advisory services to our clients. All applicants will be acknowledged and treated in the strictest confidence.

    Education (if blank, degree and / or field of study not specified)Degrees / Field of Study required : Degrees / Field of Study preferred : Certifications (if blank, certifications not specified) Required Skills Optional Skills Desired Languages (If blank, desired languages not specified) Travel Requirements0% Available for Work Visa Sponsorship?

    No Government Clearance Required?No Job Posting End Date

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