Job Overview :
Do you have excellent communication skills in Dutch? Are you an avid tech enthusiast? Support customers for financial and banking services.
Do you follow all the latest developments in banking and online payment solutions? Grab the opportunity and join our Customer Care team in Athens, Greece!
We collaborate with some of the worlds top companies offering money transfer & financial services, cloud-based banking services, digital payments fintech pioneers, that trust our people for delivering exceptional customer experience!
If you share our values of collaboration, transparency, integrity and agility, come join forces with a high-performing, customer-oriented team with a vision to change the way businesses pay and get paid.
What you will do :
Be the primary point of contact for customer and client requests
Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
Provide daily support and consult clients on best practices about their business
Respond to customer inquiries about our client’s new and existing services and solutions, as well as complaints always in a professional manner
Resolve issues as they arise timely and efficiently
Strive for excellence in every interaction, aiming for increased product usage and customer loyalty
Be committed to meeting both personal goals and team targets
What you will bring :
Fluency in Dutch
Very good use of English both in written and spoken language
Work experience in a customer support role is a plus
An interest in digital banking and payment solutions is a prerequisite
Exceptional communication & soft skills, as well as a problem-solving mentality
Tech savviness & learning agility
A genuine sense of ownership along with an unbreakable team spirit
Flexibility in adapting to a fast-paced environment
What we offer :
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-))
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
Full training by certified instructors