German Speaking Quality Analyst - Athens
SpotOn Connections
Athens, Greece
πριν από 23 ώρες

Job description

Our client is a world market leader in the premium domestic appliance segment whose products are distinguished by their durability and efficiency.

As a Quality Analyst in this project, your daily responsibilities will include :

  • Ownership of quality methodology, delivery, and development across the Operations
  • Deliver appropriate feedback on the quality of the service to advisors ensuring adherence to procedures
  • Attend and participate in meetings with Operations to discuss outputs of monitoring
  • Provide relevant information for Monthly Quality Reports
  • Give feedback to the training department about issues arising from monitoring
  • Participate in monthly calibrating sessions to ensure consistency
  • To succeed in the role, you will need to have :

  • Native or proficient level of German (C2)
  • Advanced English level (C1 at least) with strong verbal and written communication skills
  • Good organization / time management skills
  • Ability to work with a variety of people from diverse backgrounds
  • Ability to make fair and consistent judgments and decisions
  • Ability to solve problems and offer suggestions
  • Ability to influence behavior
  • Ability to adhere to all organizational policies and procedures
  • Ability to give constructive feedback to the agents which lead to performance improvement
  • Must hold EU citizenship or valid work permit for Greece
  • Education and experience

  • Bachelor’s degree or directly related work experience
  • Previous relevant experience as Quality Analyst
  • Αναφορά αυτής της εργασίας
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