Are you a talented Senior Product Manager with strong technical skills, ability to innovate, multi-task, and work in an agile environment?
Are you interested in building next-generation User Interfaces that will extend the existing capabilities of Language Understanding Technologies?
Would you like to apply Data Analytics and Machine Learning in order to create true Adaptive User Interfaces for the Mobile Era?
Join and help us create world-class Customer Experience Solutions!
At VoiceWeb we believe that Great Customer Experience matters! and we work to create amazing User Experiences to make history! VoiceWeb is building next-generation Natural Language Understanding, Machine Learning and Artificial Intelligence products with a focus to Mobile Interfaces, Multimodal and Cross-Channel interfaces.
Our team combines the strengths of individuals from an array of backgrounds to develop and showcase the software products and services that put us at the forefront of our industry.
A career at VoiceWeb offers countless ways to make an impact on a global scale in a fast growing environment!
The position requires high-energy individuals who enjoy challenges, prioritize, meet deadlines, have a collaborative work ethic, and teamwork spirit working closely with our software developers, speech scientists, quality assurance engineers and project managers in our Athens offices.
We have :
A state-of-the-art, highly innovative Customer Experience Platform (VoiceWeb Enelai) , the first of its kind globally, that we continuously expand / improve to maintain our leadership.
A team of seasoned experts to collaborate with
International clients & projects in 3 continents
An open mind for new technologies, methodologies, challenges and innovation
You have :
A degree in Computer Science, Software Development or Computational Linguistics
5+ years of consumer facing software product management experience
5+ Java Development experience
Experience in one or more the following technology sectors : IVR / CTI, ASR or similar.
Domain knowledge in Customer Service / Contact Center.
Experience in business requirements analysis and data analysis
Experience with User Interfaces Design, including Voice User Interfaces
Excellent communication and presentation skills
High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously
History of teamwork and willingness to roll up one’s sleeves to get the job done
Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
Strong organizational, problem solving and time management skills
You might also have :
MBA or Master’s degree
Passion for digital media and the mobile space
Start-up environment experience a big plus
Previous experience in Speech technology systems analysis, design and development
You are :
Proficient in English, both verbal and written
Highly knowledgeable and efficient in standards and documentation
Self-motivated, proactive with demonstrated creative and critical thinking capabilities
Outstanding with both machines and people, with great interpersonal skills
Passionate, enthusiastic and with a desire to meet objectives and company targets
Responsible and accountable, with multi-tasking abilities, sound judgment and professionalism
Quick to adjust inside a rapid-changing environment
A little adventurous with ability to travel abroad occasionally
You will be :
Leading the development of the product strategy and vision supported by internal and external analysis
Using market research, consumer / user feedback, and competition analysis to identify new product opportunities
Defining creative, high quality, simple product roadmaps based on team strategy and vision
Developing detailed business requirements and use cases that can be used to create product specifications and architecture for each product and application
Defining product marketing communication objectives
Working closely with software teams to deliver products to market
Proactively identifying and resolving strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals
Owning the KPIs used to define success for the products. Success KPIs and Return-On-Investment must be defined at the inception of a product and tracked throughout its lifecycle and must be visible to all stakeholders
Prioritizing among competing opportunities, balancing customer needs with business priorities, and articulating the rationale behind decisions
Innovating and brainstorming for various products
Consulting clients on User Experience and UI design and best practices
Continuing professional and technical education, attending workshops, seminars, etc
We offer :
An attractive remuneration package
Private insurance & health plan
Annual performance bonus for meeting quality objectives and completion targets
Continuous learning / training in new technologies and products
A great environment to work in, excel and progress professionally
An excellent opportunity for international career development within a dynamic, fast moving market sector offering demonstrable career challenges internationally
referencing the position code. All applications will be treated in strict confidentiality. Only suitable candidates will be contacted.