Italian Customer Support Agent
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source : Careernet.gr

Italian Customer Support Agent

ItalianAthens, Attica, GreeceFull timeFB

Description

On behalf of our client, we're looking for a Customer Experience Agent to join the dynamic and diverse team of one of the biggest multinational companies in Europe!

You will be responsible for acting as a liaison between customers and companies. The successful candidate for this role will have a strong command of the company’s customer service policies, while offering quick and accurate assistance to customers.

Empathy, patience and a great communicator, with a problem-solving attitude, are the assets that will drive you to success!

If what you read describes you, a pply now!

As a Customer Experience Agent, you will need to :

  • Deliver high quality support : provide accurate and complete information by using the right methods / tools
  • Manage large amounts of incoming calls & emails
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions
  • Identify and assess customers’ needs to achieve satisfaction
  • Requirements

    The role of the Italian Customer Experience Agent requires :

  • Native / near-native level of Italian
  • B2 level in English
  • Tech savvy, curious about new technologies
  • Flexibility to work night shifts / weekend shifts (if applicable)
  • Previous Customer Service experience is an advantage
  • Benefits

    If you succeed as a Customer Experience Agent, you will get :

  • Excellent remuneration package (Gross per month : 1,050 - 1,200€)
  • 14 salaries per year
  • Motivating performance bonus scheme
  • Public health insurance
  • Great career progression opportunities
  • A multicultural work environment
  • Work from home policy
  • Greek lessons
  • Only CVS in English will be reviewed.

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