Social Media Community Manager
PeopleCert
Athens, Attica, Greece
πριν από 6 ώρες

Description

PeopleCert is a global leader in the certification industry. We certify professionals in highly-valued methodologies and essential business skills.

Responsibilities :

  • Set and implement social media and communication campaigns to align with marketing strategies
  • Serve as a point of contact for the company’s social media platforms such as Facebook, LinkedIn, YouTube, Instagram, forum and blog
  • Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive
  • Work with the marketing, creative, and customer experience team to create high quality, engaging, relevant, and timely content
  • Manage the social media editorial calendar and ensure the content is published by the stipulated deadlines
  • Foster and strengthen new relationships with key influencers within the community
  • Deploy social listening tools to monitor positive / negative comments and topic trends
  • Deep-dive into platform analytics to measure engagement and be able to extract actionable intelligence in order to optimize content strategy, finetune content delivery and identify influencers
  • Strive to boost engagement and resolve any potential conflicts that may affect brand reputation
  • Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback
  • Keep up to date to the latest social media trends and emerging social media platforms in the industry
  • Requirements

  • Bachelor’s degree in Marketing or relevant field
  • Proven work experience as a community manager
  • Excellent verbal & writing communication skills, both in Greek and in English
  • Agility to quickly identify and exploit in-the-moment opportunities for interacting with the community based on trending topics.
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  • Familiarity with social media platforms
  • Familiarity with web analytics platforms and engagement measurement KPIs
  • Proficient with Microsoft Office products
  • Benefits

  • Work in an international, dynamic and fun atmosphere
  • Huge learning experience in using best practices and cutting-edge technologies
  • Αναφορά αυτής της εργασίας
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