Global Travel Consultant
Excite Holidays
Άγιος Δημήτριος, Greece
πριν από 12 μέρες
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We don’t just love what we do, we love where we do it. Be part of something exciting, join Excite Holidays!

Are you an outstanding problem solver and communicator with excellent listening skills? Do you live and breathe exceptional customer service and passionate about service excellence?

If so, Excite Holidays might be the next destination in your journey.

Who are we?

Excite Holidays is an award-winning online travel wholesaler. We provide the most innovative booking experience in the travel industry and empower travel agents with a huge portfolio of accommodation, activities, transfer services and ferry tickets in over 150 countries.

We are a travel tech company that exists to keep innovating and challenging the travel industry. At Excite Holidays, we have some of the most passionate minds finding ways to make travel simpler, sleeker and seamless for our agents.

We are made for agents.

The Excite team are curious, they are explorers, performers, and collaborators, who continually find ways to innovate and disrupt the status quo.

Excellence is at the heart of it all our level of care is second to none and we go the extra mile because we want to be the best in everything we do.

Discover the world of service excellence as our

We pride ourselves in going above and beyond to exceed customer expectations and provide the highest level of customer experience.

The unpredictable nature of travel means that things can and will go haywire, sometimes before, during or even after the journey.

This team is all about providing support, transforming potentially negative experiences into positive outcomes, and seizing the opportunity to create loyal Excite ambassadors in our travel agents and travel partners.

This is a team of exceptionally trained global travel specialists who rise to the challenge of guiding and training our agents, tackling complicated customer issues and finding solutions relating to monetary disputes, cancellations, amendments, rebookings and technical glitches.

This role will be an integral part of the Operations department. This is an outstanding opportunity for an individual who understands the value of customer service and has what it takes to proactively deliver exceptional assistance in a high volume inbound call, email and live chat environment.

This is a full-time permanent position working on a rotating roster across 24 hours a day, 7 days per week. In this position, working at night and on Saturdays, Sundays and public holidays is required.

In the role of Global Travel Consultant, your responsibilities will include :

  • Answering inbound calls, live chats and emails from global Travel Agents
  • Excite system expert providing guidance and education to our travel agents on how to quote and book accommodation, transfers, activities and ferries
  • Sources product and services offline with our Travel Partner if needed
  • Manages bookings, including but not limited to :
  • Amending and cancelling items as per Travel Agent’s request
  • Allocating offline payments to bookings
  • Guide and train our travel agents
  • Develop strong relationships with new and existing agents and travel partners
  • Tackle complicated customer issues
  • Find solutions relating to monetary disputes, cancellations, amendments, rebookings and system failures
  • The Global Travel Consultant we are looking for has :

  • Experience in a high call volume environment (desirable)
  • Experience in the travel industry, hotels or retail experience (desirable)
  • A strong background in Customer Service
  • A wonderful phone manner
  • A strong team player who effectively manages their time
  • A passion for going above and beyond and exceeding our client’s expectations
  • Excellent attention to detail and high levels of accuracy
  • An effective communicator
  • Perks and benefits

    You will be supported by the best team in the game and receive a competitive salary package commensurate with experience.

    We also provide amazing company benefits such as :

  • Opportunities for international travel, cost price accommodations, activities, ferries and transfers and travel insurance.
  • Health and wellness perks including group personal training, daily breakfast, fruit and afternoon snacks.
  • Green initiatives, volunteer opportunities and monthly fundraising activities.
  • Monthly drinks, social events and peer nominated recognition awards.
  • Professional and personal development opportunities.
  • An awesome office location with a creative flexible working environment.
  • If this opportunity sounds exciting to you and aligns with your experiences, then we would love to hear from you.

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