Technical Service Desk Agent - German / English - (m/f) Athens
Hemmersbach
Athens, Greece
πριν από 4 μέρες

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries.

DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks :

  • You will act as Technical Service Point in 2nd Level Support for our international clients.
  • You offer your technical assistance over the phone after analysing problem descriptions of end users and diagnose cause of errors.
  • You perform remote troubleshooting through diagnostic techniques and pertinent questions trying to determine the best solution for the customer.
  • To enthuse our customers daily by an excellent, service-oriented customer and technician support :

  • You communicate with the users regarding IT-relevant problems and inquiries, accompany the users step by step via telephone or email on the way to solving the problem and put a smile on their face.
  • You create action plans to the next level of technical field support for unresolved problems and have an active contact with a dispatch and local management team.
  • Through your reliable error analysis and identification of technical problems of different hardware, you contribute to the maintenance of our high support quality.

  • You meet daily-established KPIs, timelines (SLA) and monitor ticket flows.
  • You document your approach and your problem solutions in a ticket system.
  • You proactively identify and suggest possible improvements on processes and procedures
  • Our Requirements

  • Excellent English and German are must
  • Experience with print devises, HP knowledge a PLUS, best case including ticket systems
  • Strong troubleshooting, analytical and soft skills
  • Customer service-oriented and cool-tempered profile with effective communication skills
  • Practical knowledge of MS Office (Word, Excel, Power Point)
  • Ability to work on numerous tasks simultaneously
  • Ability to learn new things, take ownership and work in a fact pace service desk environment
  • Your Benefits

  • Stable, independent work in international, flexible and open company
  • Internal trainings
  • Taking part in a new, international project
  • Welcoming and friendly work environment within young team
  • Direct communication and flat structure
  • Great opportunities for both professional and personal development
  • Buddy programme
  • Space for your own ideas
  • Language training
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