rapidbounce is an IT firm that yields unprecedented E-business management / consulting / outsourcing services and solutions.
We seek for dedicated, young and enthusiastic professionals to join our team.
More precisely, we are looking for Hospitality Reservations Agents with the following requirements :
The Hospitality Reservations Agent role is ideal for an articulate, energetic and enthusiastic professional with leadership flair and ability to provide outstanding level of guest service to the guests of rapidbounce’s accommodation partners located in various domestic and international destinations.
You should be passionate and flawless in any form of communication e-mail or telephone with the guests of our accommodation partners whereas you should present each property’s room types, facilities, services, location and layout in an astonishing manner.
In addition, you should demonstrate issue-resolution attitude while you should be skillful in assisting and coaching the accommodation property owners.
You should be efficient, extremely-organized and adaptable in order to carry out your day-to-day tasks in a timely manner with limited need for supervision.
You should be skilled at multitasking and be able to collaborate productively with the Hospitality Team Leader on a daily basis.
Substantial knowledge of property’s characteristics such as room types, facilities, services and location
Substantial knowledge of the selling status, rates, and benefits of all packages plans
Process reservations by e-mail, telephone and facsimile
Ability to sell our properties beyond shadow of doubt in any form of communication to potential guests
Ability to cross-sell additional services of our properties beyond shadow of doubt in any form of communication to potential guests
Constant availability update of all distribution channels via channel manager and track future room availability on the basis of reservations volume
Process advance reservation deposits
Prepare letters of confirmation and promptly processes any cancellations andmodifications
Respond prompt, precise and efficient in any form of communication with guests, travel agents, and referral networks concerning new or existing reservations
Room allocation depending on reservation
Booking channels extranet management
Communication with booking channels e.g. Booking.com, Expedia, Agoda, WebHotelier
Rates & Inventory Management
Answer and resolve first level hotel partner queries regarding booking channels, reservations and rates as well as availability issues
Manage the process of content and photo administration
Manage the process of contract and promotion administration
Responsible for the delivery of correct hotel information and pictures of newly registered hotels
Periodically health check of hotels’ statuses regarding the reservation system
Qualifications & Skills
Professional customer service skills : solutions mindset, helping nature, passion for the customer
Ability to handle difficult or irate customers effectively; ability to set expectations anddeliver information in a positive way
Highly organized, team and goal oriented with a very strong focus on process, trends, and root cause analysis
A problem-solver who can make independent decisions on behalf of supplier relationship management
Strong time management skills with attention to detail
Be a fast learner and diplomatic
Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications
Strong ability to multi-task while effectively communicating effectively and concisely
Maintain acceptable quality scores on all calls
Highly efficient internet and phone skills, MS Office programs and pc literate
Independently driven to learn new applications, technologies, and skills
Responds effectively under stressful situations and deadlines
Takes responsibility for his / her actions and is receptive to constructive criticism
Flexibility and willingness to assist where and when needed as directed by Manager
Understands others’ roles and perspectives
Work Experience and Education Background
University level degree
Fluent proficiency & comprehension in English language
Certification in other languages would be considered as an asset
Travel industry background with customer service support experience is highly desirable
Previous experience in customer care position would be preferred
Continuous development & personal growth
Innovative and young working environment
Excellent career opportunity
Send Cv in katerina rapidbounce.co