We are at the forefront of a revolution in the tobacco industry; IQOS and our Reduced Risk Products (RRPs) change everything.
Developing customer services and operating direct Business-to-Customer (B2C) channels plays a key role in the commercialization of our RRPs in all our launch markets.
We are passionate to serve all our external and internal customers worldwide, committed to provide them with the best solution for their needs.
In order to constantly improve, we are building a strong team of experts to listen and understand what our customers’ need and to develop the right services along the whole customer journey, adapting them to local requirements, supporting markets with the roll-
out and continuously improve them.
For our Customer Care team in Athens we are therefore looking for a (Retention). In this position, you will provide expertise to designated regions / markets, operations and Operational Center (OC) central function on the development and deployment of Lifecycle Management Retention strategy.
You’ll closely work with deployment planners and markets to transform the global strategy to market level needs and ensure the executional excellence from market side as well as operations side.
You’ll have full accountability on the program's performance funnel at market and respective regional level.
Your responsibilities will include :
Strategy Planning :
Ensure the sufficient knowledge level, alignment, as well as awareness in the respective marketProject Based Organization :
work experience in CSC) is an asset
German, Italian, Spanish, Portuguese, French etc.) Philip Morris International :
Building a Smoke-Free Future Philip Morris International (PMI) is leading a transformation in the tobacco industry to create a smoke-
free future and ultimately replace cigarettes to the benefit of adults who would otherwise continue to smoke, society, the company and its shareholders.
PMI is a leading international tobacco company engaged in the manufacture and sale of cigarettes, smoke-free products and associated electronic devices and accessories, and other nicotine containing products in markets outside the U.S.
PMI is building a future on a new category of smoke-free products that, while not risk-free, are a much better choice than continuing to smoke.
Through multidisciplinary capabilities in product development, state-of-the-art facilities and scientific substantiation, PMI aims to ensure that its smoke-
free products meet adult consumer preferences and rigorous regulatory requirements.
PMI's smoke-free IQOS product portfolio includes heated tobacco and nicotine-containing vapor products.
As of September 30, 2018, PMI estimates that approximately 5.9 million adult smokers around the world have already stopped smoking and switched to PMI’s heated tobacco product, which is currently available for sale in 43 markets in key cities or nationwide under the IQOS brand.
For more information, see our PMI and PMIScience websites.