Manager Consumer Programs Integration
PHILIP MORRIS INTERNATIONAL MANAGEMENT SA
Athens, Greece
πριν από 3 μέρες

We are at the forefront of a revolution in the tobacco industry; IQOS and our Reduced Risk Products (RRPs) change everything.

Developing customer services and operating direct Business-to-Customer (B2C) channels plays a key role in the commercialization of our RRPs in all our launch markets.

We are passionate to serve all our external and internal customers worldwide, committed to provide them with the best solution for their needs.

In order to constantly improve, we are building a strong team of experts to listen and understand what our customers’ need and to develop the right services along the whole customer journey, adapting them to local requirements, supporting markets with the roll-

out and continuously improve them.

For our Customer Care team in Athens we are therefore looking for a (Retention). In this position, you will provide expertise to designated regions / markets, operations and Operational Center (OC) central function on the development and deployment of Lifecycle Management Retention strategy.

You’ll closely work with deployment planners and markets to transform the global strategy to market level needs and ensure the executional excellence from market side as well as operations side.

You’ll have full accountability on the program's performance funnel at market and respective regional level.

Your responsibilities will include :

Strategy Planning :

  • Closely collaborate with deployment planning managers on the strategic planning of Lifecycle Marketing Retention activities in the designated region / marketStrategy Deployment :
  • Drive the deployment of Lifecycle Marketing activities on retention by ensuring stakeholders alignment (markets, operations, OC) and their proper executionExecutional Excellence :
  • Be accountable for the seamless and proper execution for the designated region and lead the operations teams to ensure the seamless and timely deploymentRegional Initiatives :
  • Drive initiatives for the new developments at regional base, pilot the ideas, get learnings and feed them back to OC function to enrich the global toolboxBusiness Requirements :
  • Drive the system development to enable the program performance at scale and at an optimal cost, in collaboration with Digital, clearly defining the business requirements and the use cases for all the personas (eg, customer, Contact Service Center agent, Brand Retail staff) Capability Development :
  • Collaborate with other deployment managers of the same region to ensure the markets and regions have the clear understanding and expertise level on Lifecycle Management.
  • Ensure the sufficient knowledge level, alignment, as well as awareness in the respective marketProject Based Organization :

  • Operate in a project based approach closely collaborating with all other functions (ie; sales teams in the market / region) contributing to the new products / services releases with clear integration into the customer journey About you :
  • Proven track record in sales and / or marketing departments
  • Lifecycle Marketing experience is a plus
  • Experience in a B2C environment (i.e.
  • work experience in CSC) is an asset

  • Action-oriented, independent doer
  • High collaborative skills, ability to manage various stakeholders and exercise indirect influence
  • Excellent Project management and communication skills
  • Quick learner
  • Strong customer focus & strategic thinker
  • Creative thinker with attention to detail combined with strong analytical skills
  • Up to 50% business travel will be required
  • Fluent in English is mandatory
  • Multilingual on at least two western European languages is a strong advantage (i.e.
  • German, Italian, Spanish, Portuguese, French etc.) Philip Morris International :

    Building a Smoke-Free Future Philip Morris International (PMI) is leading a transformation in the tobacco industry to create a smoke-

    free future and ultimately replace cigarettes to the benefit of adults who would otherwise continue to smoke, society, the company and its shareholders.

    PMI is a leading international tobacco company engaged in the manufacture and sale of cigarettes, smoke-free products and associated electronic devices and accessories, and other nicotine containing products in markets outside the U.S.

    PMI is building a future on a new category of smoke-free products that, while not risk-free, are a much better choice than continuing to smoke.

    Through multidisciplinary capabilities in product development, state-of-the-art facilities and scientific substantiation, PMI aims to ensure that its smoke-

    free products meet adult consumer preferences and rigorous regulatory requirements.

    PMI's smoke-free IQOS product portfolio includes heated tobacco and nicotine-containing vapor products.

    As of September 30, 2018, PMI estimates that approximately 5.9 million adult smokers around the world have already stopped smoking and switched to PMI’s heated tobacco product, which is currently available for sale in 43 markets in key cities or nationwide under the IQOS brand.

    For more information, see our PMI and PMIScience websites.

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