ITILv3 (nice to have)
Azure (nice to have)
MS SQL (nice to have)
Oracle (nice to have)
SharePoint (nice to have)
Confluence (nice to have)
Zabbix (nice to have)
Grafana (nice to have)
ServiceNow (nice to have)
About the role :
Here we are with opportunities for you to join the Service Operations Analyst Team. We can proudly call ourselves the communication node at Objectivity as this is the place where the communication heart beats the most.
Our basket of tasks is very diverse and dynamic and include areas such as communication, resolving issues, and overnight batch monitoring.
With us, you will have a chance to experience the best version of teamwork ever. We believe that mutual support is the essence of our daily work.
We focus on our strengths and by combing strengths, skills and teamwork, we deliver high quality service to our clients.
If you are willing to be a happy business card of our company for our clients, and have IT experience, you are the one we are waiting for.
Division of working time :
Your daily work :
Providing first line support for UK / EU based customers during regular and out of office opening hours
Logging all incoming tickets assigning category and priority codes.
Resolving various incidents and service requests.
Routing issues to respective Teams that cannot be resolved by the first line.
Reporting progress of incident solutions to the Customer and respective Teams.
Checking ticketing tool's queues and monitor overnight batch.
Handling customer communication from beginning to end of the process.
Using various monitoring tools - Zabbix, Grafana etc.
Joining calls with customers on a regular basis.
Engaging in high quality relationships with both the customer and the internal teams.
Must have skills :
Excellent English (min. C1) and communication skills;
Can do' attitude;
Customer focus mindset;
Team work abilities;
Motivation and willingness to develop in IT field.
Analysis of the application
Decision and feedback
Why it is worth joining us :
You will have a mentor to support your growth in the role.
We offer an inspiring working environment where you cooperate with experts in various fields.
We work on diverse projects and technologies : anomaly detection, recommendation engines, computer vision, and many more.
Our organizational culture is based on knowledge-sharing and friendly help - we do our best to give all the support you need to excel at what you do.
Your voice is heard - our philosophy is based on good practices and open communication.