Customer Contact Center Junior Account Coach
WIND Ελλάς
Αθήνα, GR
πριν από 4 μέρες
source : Kariera.gr

Περιγραφή Θέσης

In WIND, we believe in a world of connection, interaction and sharing!

Our passion is that people enrich their lives with all that communications technology makes possible.

We want our Customers to focus only on expressing themselves, while we take care of the technology that enables them.

So, if you want to take part in changing how people experience their lives, WIND is the right place to be.

We see each new colleague as a unique team member and a major investment for our company's future, and now we are looking for a talented and highly-motivated " Customer Contact Center Junior Account Coach " to join a team of bright professionals.

Main Tasks :

  • Lead, coach and develop the team leaders of the outsourcer, to effectively manage all forms of customer communication across touch points, providing the best customer experience
  • Ensure that pre-shift briefings and floor management is carried out by the team leaders of the outsourcer
  • Daily monitor team targets, rosters and KPIs and provide accurate feedback on team productivity, trends and call outcomes with team leaders of the outsourcer
  • Act as an escalation point for the team. Handle incidents, coordinate Accounts, effectively manage complaints provide optimal and fast solutions
  • Actively participate on processes improvement, lead new projects, initiatives identify trends and provide valuable insights
  • Requirements

  • University degree in Business Administration or other related discipline
  • 2-4 years of experience in a call center is essential
  • Good knowledge of Wind's and competition products
  • Analytical thinking and passing on effectively information from management to employees and vice versa
  • Excellent command of the English language and excellent PC skills
  • Teamwork, results orientation, creativity, efficiency and attention to detail
  • Strong sales and customer orientation
  • Self-motivated with an ability to work independently under minimal supervision
  • Positive attitude with friendly and professional demeanour
  • Join Our Team and :

  • Be part of a fast-growing company, and one of the biggest in Greece
  • Work with passionate professionals, who excel in their fields
  • Learn in a challenging and friendly working environment
  • Create your career path in dynamic organization
  • Enjoy competitive salary, private health insurance & special offers
  • Get flexy , work from home 1 day / week
  • Share your hobbies , take part in more than 10 ευWIND activities (athletic & cultural)
  • Αναφορά αυτής της εργασίας
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