GUEST RELATIONS AGENT
Santikos Collection
40 Ag. Konstantinou 151 24 Marousi Athens, Greece
πριν από 7 μέρες

As a Guest Relations Agent, you will serve on the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments.

A Guest Relations Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards :

Welcome and fulfill the check-in process for VIP guests and group arrivals

Manage, effectively and efficiently, Guest requests, inquiries, and complaints

Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

Maximize sales revenues through up-selling and marketing programs

Perform general incoming communication duties

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow :

Previous managerial experience in a customer service function

Calm, efficient, and organized with great attention to detail

Excellent leadership, interpersonal and communication skills

A passion for delivering exceptional levels of Guest service

Ability to multi-task while maintaining a positive attitude when working with a Guest

Computer literate and able to navigate through Company systems

Professional manner with an emphasis on hospitality and guest service

Conflict resolution experience

To apply please email your CV at hr santikoshotels.com with the position on the subject line

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