Our Client was Established in 1989, the very first company to introduce contact center outsourcing provision in Greece and by far the largest in the local market.
It started becoming a major Multilingual destination for Europe, the Middle East and Africa, serving currently over 130 markets in 35 languages & dialects and employing nearly 4,500 people from 91 nationalities.
Role : Czech Customer Service or Czech Technical SupportLocation : Athens, GreeceBonus' : €100-€200 (15 Bonus' yearly)Relocation package : Flight ticket given (within EU), taxi from airport, 2 weeks hotel accommodation (breakfast included)Salary : €1045 (14 salaries yearly) every 6 months you receive an extra salaryOther great benefits as well that adds on to your monthly salary !What would you do-
Receive inbound calls, E mails and Chats from consumers requiring product support-Maintain, analyse, troubleshoot and attempt repair of all products-
Investigate issues and solve problems; performing root cause analysis in effort to provide permanent resolutions-Ensure that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved-
Speak clearly and inform accordingly the consumers-Manage the length of the calls ensuring minimum consumer inconvenience-
Stay current with system information, changes and updates What we are looking for-Technical Support Representatives will provide technical and network problem resolution to customers by performing some relevant questions, while guiding users through step-
by-step solutions. -Clear communication and soft skills (written + verbal)-Strong tech skills and familiarity with new technologies-
Capability of handling demanding clients and stressful situations-Readiness to work in a fast paced environment-Demonstrate an efficient communication and politeness during the call-
Effective listening skills-Knowledge Retention + Attention to DetailPlease email CV for immediate telephone interview : multilingual headhuntinternational.
com or call Harrison +353(0) 141 88 148 for further information. Our placement services are free to all candidates