a Hotel Management Company in Greece, is currently seeking for a dynamic and experienced Housekeeping Manager to join company’s new, prestigious 5* hotel located in the center of Athens.
Main Tasks and Responsibilities
Ensure the delivery of quality and productivity focused strategies to ensure the smooth and effective operation of the Housekeeping Department.
Inspect all rooms before guest arrival ensuring they are clean and in working condition
Responsible for managing the Lost & Found items.
Works closely with the Maintenance and Front Office Team ensuring excellent guest satisfaction
Ensure a comprehensive understanding and full compliance with the hotel’s Audit criteria and standards for Housekeeping.
Monitor the laundry and linen room operations to ensure that efficiency measures are in place to keep the department within agreed budgets.
Oversee the recruitment process for the department, driving the efficient replacement of departing team members, and work to establish a talent bank’ to ensure a rolling recruitment strategy.
Plan the work for the housekeeping department and distributes assignments accordingly.
Consistently improving service levels to maintain and improve guest satisfaction scores.
Bachelor’s Degree or Diploma in Hotel Management, Tourism studies or related
Minimum 2 years’ experience as a Housekeeping Manager in a 5* hotel
Computer literate and knowledge of Hospitality PMS software Opera
Fluent in Greek and English languages, both written and verbal. A third language is considered a plus.
Strong leadership, managerial and problem-solving abilities
Outstanding interpersonal and networking skills; must be able to build and maintain effective working relationships with hotel guest’s, supervisors and colleagues.