Swedish Customer Service Supervisor
speakit
Athens, Greece
πριν από 2 μέρες
source : Europe Language Jobs

Description

We are looking for an experienced Swedish Customer Service Supervisor with advanced customer service experience, people management and problem solving skills, strong analytical background and of course the ability to communicate effectively with customers, team members and other partners.

The Swedish speaker Customer Service Supervisor is responsible for overseeing the daily operations of the Scandinavian frontline team.

This role includes communicating customer service objectives to Travel Agents, compiling data to make assessments of their team’s progress and coordinating with upper management to find ways to enhance the customer service objectives among employees.

  • Position reports to the Frontline Senior Manager.Responsibilities Promote excellent Customer Service by leading the services team and supervising the daily operations of the department Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency &
  • productivity Ensure high quality customer services is offered Clearly set & communicate targets and use data to monitor &
  • measure the team’s performance Develop, implement new or improve existing business policies / processes to improve the services offered Anticipate and manage risk and attend employee issues Ensure clarity around priorities and goals based on the organization'
  • s objectives Identify, develop and hire new talent Investigate and handle escalated, complex customer service issues to ensure proper resolution Communicate with the upper management &
  • deal with difficult stakeholders

    Requirements

    At least 2 years of similar working experience in a fast-paced customer support environmentExcellent interpersonal and leadership skillsFluent / Native level in SwedishExceptional communication skills, both in written and verbal form in EnglishA Bachelor’s degree (preferably in Tourism / Business Administration or any quantitative subject) would be considered as a plusExperience working with demanding targets and tight deadlinesResults-driven approach to problem-solvingAnalytical thinking with the ability to extract information from dataSelf-motivated, tactful, creative and strategic thinkerGDS knowledge will be considered as an asset (Amadeus or Sabre)EU PassportThe job requires relocation to Greece

    Offer

  • The opportunity to work in a highly paced environmentModern, bright open office plan stretching over 4000 Competitive salary (1600 - 1900 gross euros)Bonus performance schemeCompany LaptopComplimentary private health insuranceMonday - FridayRelocation package (flights &
  • accommodation)Only CVs in English will be reviewed.

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