We are looking for an experienced Swedish Customer Service Supervisor with advanced customer service experience, people management and problem solving skills, strong analytical background and of course the ability to communicate effectively with customers, team members and other partners.
The Swedish speaker Customer Service Supervisor is responsible for overseeing the daily operations of the Scandinavian frontline team.
This role includes communicating customer service objectives to Travel Agents, compiling data to make assessments of their team’s progress and coordinating with upper management to find ways to enhance the customer service objectives among employees.
deal with difficult stakeholders
At least 2 years of similar working experience in a fast-paced customer support environmentExcellent interpersonal and leadership skillsFluent / Native level in SwedishExceptional communication skills, both in written and verbal form in EnglishA Bachelor’s degree (preferably in Tourism / Business Administration or any quantitative subject) would be considered as a plusExperience working with demanding targets and tight deadlinesResults-driven approach to problem-solvingAnalytical thinking with the ability to extract information from dataSelf-motivated, tactful, creative and strategic thinkerGDS knowledge will be considered as an asset (Amadeus or Sabre)EU PassportThe job requires relocation to Greece
accommodation)Only CVs in English will be reviewed.