Technical Support Specialist (Germa => Spain
Blu Selection
Paralia, GR
πριν από 1 μέρα
source : Loadjobs

Job Description :

Being one of Europe s leading global outsourcing company with over 60 different locations worldwide, our Client stands for diversity and quality.

Working for many of the 500 Fortunes Companies in the world, they are constantly looking for thriving candidates in Barcelona who want to be part of a multicultural environment and develop their skills further.

The Job.

In this position, you will be in charge of resolving technical issues and of ensuring pre- and after-sales customer support to the company's customers.

The main tasks involve :

Take incoming requests from customers via phone and / or email and provide them with accurate information

Analyse complex technical issues and solve them on a quality level

Logging and follow-up of correct and valid orders and solve any issue

Deliver high level customer service on logistics, warranties, refunds, delivery process, and invoicing, etc.

Provide support in line with SLA standards

Maintain knowledge and expertise associated with company products

Monitor / progress all open queries in queue

Escalate potential service issues to the appropriate level

Record all required data elements in CRM to provide a good follow-up and qualitative support

Please note that the tasks may vary depending on the project you are working on.

The Offer.

A salary in line with market’s standards : 16.200 18.000 euros gross / year + bonus of 3.000 euros gross / year + full-paid training period

Long-term position, full-time job (39hrs / week), standard office hours, Monday to Friday

Opportunity to join a booming and exciting company

A challenging and technical job

An international company with a multicultural environment (+20 nationalities)

A fun, rewarding and open-minded team

Trainings, self-development program and career opportunities (Continuous training with 360 training courses, coaching sessions, courses for hard and soft skills, development programs for employees with leadership potential and management training courses organised by the Company)

Relocation package provided for candidates from abroad (up to 500 euros for your relocation costs)

Requirements : The Profile.

The Profile.

You have the following language skills : native level of German + fluency in English

You have min. 6 months of experience in a Technical Support, Helpdesk Role in Service Desk or a Call Centre

You have technical skills and knowledge

You have analytic and problem-solving skills

You are a logical thinker

You have the willingness to learn and apply new technologies

You are stress-resistant and organised

You have a high-level of work ethic and quality

You are a team player and have ability to work independently

You are positive, open-minded and are willing to work in a multicultural environment

Benefits : Skills :

Skills : Technical Support

Technical Support

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