Customer Support Agent
Hop iN SIGHTSEEING
Αθήνα, Ελλάδα
πριν από 2 μέρες
source : Kariera.gr

Travel Agency is seeking for a Fluent English and Spanish Speaking Customer Support Agent Αθήνα, Αττική-Αθήνα Hop In Sightseeing Careers at Hop In Sightseeing As a Travel Agency we require experienced & enthusiastic Fluent English Speaking Customer Support Travel Agent and Fluent Spanish Customer Support Travel Agent for our operations office in Athens.

  • This job involves working within a team, to deliver outstanding results and after sales service to customers.
  • All candidates must speak fluent English and / or Spanish (depending the role)
  • Spanish speaking will be considered a plus for the English Customer Service role
  • Must be able to work under pressure
  • The role is suited to individuals motivated by working in a high pressured and fast paced environment
  • Please send your CV (in English), clicking on Apply Ref : CHQ
  • Job status : Shift role (5 days / 365) Working Schedule : 06 : 15 a.m. to 14 : 30 and 14 : 00 to 22 : 00 (flexible rotation)

    The type of candidate suitable for this job :

  • Wants to delight customers, above and beyond the call of duty
  • Is able to communicate clearly, both written and spoken
  • Works accurately and with attention to detail
  • Handles queries in the best interest of both customer and company
  • Is able to use a variety of IT systems simultaneously
  • Has a pleasant, friendly phone manner
  • Daily duties for this role include but are not limited to :

  • Answering 40-80 calls / 10-20 e-mail queries per day from customers
  • Following up on queries by leasing with suppliers and ground handlers in resort
  • Taking payment from customers
  • Arranging amendments and cancellations
  • Essential requirements :

    Working experience in the travel industry, hotel reception or in a Customer Service role is essential. The candidate must have excellent standard of English, preferably be native speaker or alternatively has professional working proficiency in English.

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