Operations Manager
Optimal HR Group
Athens, GR
πριν από 4 μέρες

Optimal HR Group , on behalf of its client, a leading global business process outsourcer (BPO), is looking to recruitan Operations Manager .

The Operations Manager will lead a specific project-client and key focus is on planning and implementing contact center’s strategy and operational efficiency through improving systems and processes and managing a multicultural and diverse team.

Responsibilities :

  • Assists upper management in setting goals that promote project growth.
  • Oversees daily activity of the team, ensures quality of procedures, and works closely with an experienced senior management team across WH locations.
  • Collaborates closely with other departments to promote efficient operational optimization.
  • Motivates, inspires, and supports team members by effectively communicating all objectives and ensuring smooth collaboration.
  • Prepares budgets and time schedules, and other organizational reports as needed.
  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost / benefit analysis.
  • Manages team workload to meet goals and deadlines.
  • Identifies improvement areas and develops plans to increase efficiency and reduce costs.
  • Prepares performance reports by collecting, analyzing, and summarizing data and trends.
  • Ensures client requirements are met in a timely manner.
  • Requirements :

  • Bachelor’s Degree is required, an MA is considered an asset
  • 3+ years in a similar managerial position
  • Fluency in English language is required
  • Attention to detail, efficiency, and time management
  • Excellent negotiation, presentation, and communication skills
  • Strong Leadership skills
  • Excellent problem-solving ability
  • Experience in contact centers is required
  • The Company offers :

  • Competitive remuneration and benefits package
  • Opportunities for an international career through International Mobility Program
  • A diverse and challenging working environment
  • Αναφορά αυτής της εργασίας
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