Anatolia Hospitality Group a Greek family owned company with a stellar reputation drawing on the extensive experience
know-how in Hospitality & Tourism business of three generations is looking for a talented
Position summary :
Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.
Supervising general job performance of reservation team implementing of policies and procedures under guidance of CEO and Commercial Director, training, responsible and perform any other duties might requested by management team.
Duties and responsibilities :
Manage a team of individuals for the successful operation of the department
Coordinate the reservations and bookings of the hotel within the hotel departments and address the information to the respective departments
Handling reservation requests, online and offline with fluency in writing and verbally in greek and english language
Update rates and availability in online and offline platforms, PMS and various extranets
Manage reporting and analytics from the respective platforms and distribute information in the requested reporting form to the respective recipient’s management and hotel team
Review daily reporting from arrivals, reservations made and occupancy forecasts
Training of team and implementation of policies and procedures
Responsible for training the team on telephone an liaise with sales team and management in regard to occupancy, rates and booking pace reports
Knowledge in hotel and guest room facilities / services
Monitoring telephone manner and general performance of reservations staff daily
Ensure special handling of repeat and VIP guests
Monitors and coordinates group reservations activity with the sales department and revenue manager
Follows up tentative bookings and update reservation status
Reviews no-show and cancelled reservations and processes charges according to hotel’s policy
Review all group requests and special bookings and coordinate responses with involved departments food and beverage, SPA etc.
Maintain cordial relations with commercial clients
Bring to the attention front office manager when the hotel availability status be changed and prepare for necessary action
Responsible for work schedule of supervised team
Responsible for maintaining a neat and orderly position at all times
Perform any other duties might requested by management team
Essential qualifications and experience :
Minimum 3 years’ experience as Reservation supervisor or Asst. Manager on a reputed hotel
Graduation from an accredited college or university in an appropriate curriculum and considerable experience related to this class of work including supervisory experience or any equivalent combination of training and experience.
Fluency in PMS and extranets
Competency in english and greek language
We Offer :
Excellent opportunities for career progression
Pleasant working environment
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