As Reservations Agent you will directly support the Reservations Manager in driving the performance of the reservations team on property.
You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and the satisfaction of guests and team members.
You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated.
We offer :
Accommodation and meals
Competitive remuneration package
Continuous training (Departmental & Generic)
Excellent working environment
Development opportunities within a fast-growing group of Luxury 5-star properties
Excellent communication skills
English-French Speakers Preferred
Experience in a similar position is an advantage
Knowledgeable in PROTEL
Be able to work shifts, weekends, and public holidays
Computer skills in MS Office and Outlook; experience with PROTEL system
Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
Understand the dynamics of regional & local market, local competitors and events of the destination.