Danish Tech Support Advisor for Mobile Devices
Teleperformance Greece
Athens, Greece
πριν από 5 μέρες

Are you into tech? Get ready!

Benefit from a unique opportunity to become customer representative for one of the Big Four tech companies ! A perfect work environment of latest technology, located only 5 minutes from the sea, is waiting for you in Greece!

What your responsibilities will be :

  • Support Danish customers via incoming calls
  • Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage / secure their account & passwords
  • Set-up repairs for hardware-related issues
  • Escalate unresolved cases by contacting 2nd level support advisors
  • Maintain high customer satisfaction
  • Advisors have many opportunities to advance their career & level up within the department. Resolution of technical issues, customers’ satisfaction & great team spirit are all taken into account.

    Roundtables, meetings & self-guided training help advisors be up-to-date with products & new releases. Last but not least, supervisors are always next to advisors for help!

    Skills & Experience required :

  • Fluency in Danish
  • Familiarity with iOS and / or MacOS, or comparable technology, is preferred
  • Advanced English knowledge
  • Great communication skills
  • Prior customer support experience
  • Strong troubleshooting skills
  • We offer :

    Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us), when applicable

    Competitive monthly salary + 2 extra salaries per year

    Private Health Insurance

    Numerous benefits and discounts

    Full training by certified instructors

    Professional growth & development opportunities

    Special events as well as community & social responsibility initiatives

    Free online Greek language courses

    State of the art premises, providing a great working environment with relaxing break areas

    Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

    Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.

    In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

    For these reasons, we invite you to join our big family of more than 10.000 people from 109 nationalities.

    Thinking about relocating and wondering about cost of living in Greece? Get an idea here :

    Greece has enviable history and culture, climate and cuisine and yet, the cost of living is among the lowest in Europe. No wonder Greece is a popular destination for tourists and expats alike.

    It’s helpful to have a picture of what life there will cost as an expat. Click here to read an official and handy guide as provided by the Greek authorities.

    Find out more

    Would you like to see more Danish jobs options? Please click here

    Do you need even more options? View all of our available jobs.

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