Why Patients Need You Technology impacts everything we do. Pfizer's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing.
Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.
What You Will Achieve We are seeking a highly motivated individual to join Pfizer's Digital Solution and Service Management organization.
Our team is responsible for operations of all core digital systems across the pharmaceutical value chain, supporting Pfizer's Commercial, Revenue Management, Market Access, Clinical Product Development, and R&D systems globally.
Our mission is to help bring medicines to patients through the delivery of impactful and sustainable technology solutions.
Through our team of talented technologists, we provide solution and service delivery, technology platforms managements, and optimization and application support excellence.
The Manager, Solution and Service Management is a critical role in helping us achieve our mission. The Manager, Solution and Service Management, will be responsible for maintaining stable, compliant and reliable systems, engaging with customers and service providers to resolve issues, and partnering with solution delivery to deploy new solutions and capabilities.
The qualified candidate will work with assigned technologies, such as Salesforce.com, Oracle Clinical Data Management, Veeva, Cloud / AWS, Model N, Tableau, and others, as well as emerging capabilities including Artificial Intelligence and Robotic Process Automation.
This role will participate and contribute as a team member, manage vendor partner deliverables, collaborate with other support teams, drive continues improvement, and ensure CGW solutions are supported with the highest level of customer satisfaction.
How You Will Achieve It + Execute application support and maintenance activities and will serve as support SME for the assigned application and technology portfolio + Manage and report on support and operations processes (Incident Management, Problem Management, etc.
needed to support the functional areas in a global environment. + Manage and report team progress related to the work efforts of responsible areas + Takes appropriate risks to advance new concepts and methodologies that are moderately complex + Coordinate tasks and drive actions across teams within Pfizer and with external partners in a global environment.
Communicate with business users and executive stakeholders, providing status updates on system issues and resolution plans.
Ability to multi-task, plan, organize and effectively execute tasks and projects. + Curiosity and willingness to learn, and ability to quickly develop new technical and functional competencies.
Nice-to-Have + Experience working in the Pharmaceutical or Life Sciences industry. + Knowledge or experience supporting technologies or working in Commercial (Sales and Marketing), Research and Development, or Clinical Product Development functions.
Information & Business Tech