German Service Desk Agent (m/f/d) -
Hemmersbach
Athens, Greece
πριν από 6 μέρες

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family.

That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

Your job will be to provide Level 1 support to end Users

Tasks will include :

  • Provide remote L1,5 Global Support to end users (German languages
  • Analyzing problem & putting correct resolution in place;
  • Troubleshooting and relating resolution procedures to non-technical end- users,
  • Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
  • Monitoring the correct timelines (SLA)
  • Contact with the end user via phone, e-mail & chat,
  • Providing input toward Knowledge base maintenance.
  • Our Requirements

  • Good command of German language (B2-C1)
  • English needs to be on communicative level
  • Strong organizational skills with ability to prioritize effectively
  • Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;
  • Previous experience with L1 remote support including : troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
  • Able to work on shifts (7 : 00 - 20 : 00) Mon-Fri
  • Your Benefits

  • A secure job in an exponentially growing international company
  • Strong team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development program
  • Mentoring program to get you started with the support of an experienced colleague
  • Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
  • Centrally located office in Athens
  • A company that is not only continuously commercially successful but also provides a sense of purpose :

    o Rhino-force.org : Our environmental protection organization protecting one of the most endangered species on this planet.

    o Kids-family.org : We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters.

    We turn their shelters into homes.

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