Location : Athens
Category : finance, accounting
Does the idea of working in a Financial Services company, in the position of AML compliance manager appeal to you? Do you have the below requirements and skills to stand out?
We are looking for an AML compliance manager on behalf of our client who will support the business in the implementation of new rules and regulations eg.
by monitoring the implementation process and ensuring the relevant procedures are in place.
To the successful candidate for the position of the AML compliance officer, the company will offer :
Friendly working environment
Plenty of opportunities to evolve your career within an attractive and dynamic environment
Very good compensation package
The main tasks in this AML compliance manager role are for you to :
Head of the Customer and Subagents’ Service Center that operates 7 days a week
Co-operate with other Managers so as to establish procedures and put them into effect
Follow and apply our company’s policies regarding personal and performance data confidentiality and security
Answering representatives’ questions, guiding them through difficult calls or issues, diffusing dissatisfied customers or handling issued that cannot be fielded by representative
Bring to closure serious / critical customer and subagent issues or complaints
Leading team meetings, educating and coaching representatives regarding processes and practices and explaining expectations to representative
Assisting other management team members in identifying trends
Establishing call center goals in co-operation with other key management (commercial, compliance, operations)
Preparing reports and analyzing call center data to improve processed and ensure resources are properly allocated (monitor all statistical measurements / results on a daily, weekly, monthly and quarterly basis and take sound decisions)
Guide, inspire and performance monitor a team of experienced call center agents
Set / revise goals and objectives and introduce actions to improve performance
Maintain a motivated and developed team of agents
Gather employee feedback and communicate to responsible staff for solutions and corrective actions
Contribute in annual budget, business planning and strategy creation.
In order to be suitable for this AML compliance manager you must possess :
Excellent verbal and written communication skills both in Greek and English
At least 5-7 years of Management experience in a Contact Center environment (preferably that deals with clients and suppliers)
Full proficiency in Computer Systems, Internet & MS Office Package
Availability to work in a fast paced and demanding working environment
Knowledge of AVAYA phone systems and CRM tools would be preferable
Strong analytical thinking and problem-solving skills
High organizational and time management skills are essential
Strong knowledge of KPIs : Qualitative, Quantitative and Sales
Creative thinking with the ability to innovate and implement solutions
Excellent soft skills and communication skills
Strong knowledge with Contact Center standards, regulations and procedures followed on all levels of production.
Solid commitment to the values of our company
Commitment to quality assurance
Strong Empathy and Customer-centricity skills
Self-motivated and strong sense of accountability
Excellent customer service skills (listening, resolving conflict, analyze information, quality focus, problem solving etc.)
If you are interested in this position, apply now. For more information, you can contact me, .
In case that your application advances to the next stage, you may be automatically invited to submit a video, answering a few interview questions.
Please note that for transparency and equity reasons, only those applications made online via our site will be assessed.
After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview.
All applications are considered strictly confidential.