Our Client, a Global Leader in the Customer Experience Industry, are seeking to hire a French speaking Customer Service Agent to join their large and expanding team in Athens, Greece!
About Athens :
Athens is the sunny capital of Greece, boasting vibrant nightlife, Mediterranean weather, and lots of places to visits. Being the European poster city for art and culture, Athens is a great city to live in if you are a history buff or an art enthusiast.
Amongst the many places to visit; there is the Acropolis Museum, the Museum of Cycladic Art, Ancient Agora, the Temple of Haephaestus, as well as that of Poseidon, and Roman Agora.
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods / tools
Meet personal / customer service team targets and chat handling quotas
Keep records of customer interactions, process customer accounts and file documents
Follow procedures, guidelines and policies
Proven customer support experience or experience as a client service representative
Native or near native level of the French Language
Excellent written skills and good command of English language
Good MS Office skills
Customer orientation and ability to adapt / respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Competitive remuneration package
Opportunities for international Career through our International Mobility program
A challenging working environment
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