Front Office Agent - Santorini
ASTRA SUITES
Θήρας
πριν από 3 μέρες
source : Skywalker

Astra Suites is located at Imerovigli village in Santorini , Greece. Listed among the best hotels of the world, Astra is currently seeking to recruit for the position of :

Front Office Agent

We are looking for a talented Guest Services Agent to join the Front Office team of Astra Suites for the 2019-2020 season.

He / she will be Astra’s frontline representative for customer service, providing guest services that are above & beyond personalized service for customer satisfaction and retention.

Responsibilities :

  • Perform all Front Office / Concierge operational duties
  • Provide warm, friendly and personalized welcome, including high-quality service via phone and upon all guest arrivals to hotel
  • Plan and coordinate all concierge arrangements prior to all guest arrivals
  • Meet, greet and escort to their rooms all level of guests, offering personal recognition and effortless VIP Astra Suites service
  • Interface with Hotel Management, Front Office team and Reservation team to ensure that regular on-going communication is occurring in all hotel departments informing for guest needs, providing guidance and feedback
  • Ideal candidates have previous experience in a customer service environment and are passionate about guest satisfaction
  • Attend promptly to customer inquiries, assist them with all needs, provide solutions to all issues or concerns, respond to and handle with ease all guest problems and complaints
  • Support implementation of new service best practices and procedures, according to hotel guidelines
  • Respond to reviews on TripAdvisor (under GM directions) on a daily basis and provide weekly reports of reviews
  • Follow proper procedures for cash, credit card and room charge transactions and obtain proper identification and necessary departmental information
  • Report any discrepancies and / or problems on the same day in a timely manner
  • Experience, Skills and Knowledge :

  • Diploma in hospitality-related studies
  • Minimum 3 years experience in a similar luxury, high end work environment, in a similar position
  • Ability to handle multitasking and perform efficiently in a fast-paced environment
  • Experience in operating FIDELIO and efficient user of general PC applications
  • Talent in engaging with guests, while understanding and predicting their needs
  • Able to meet and exceed the expectations of a highly demanding and luxury profile clientele
  • Professional appearance and manner, pleasant character to work with a fast-paced team, with a positive, honest and energetic work ethic
  • Excellent interpersonal and communication skills
  • Reading, writing and oral proficiency in the English language is an essential requirement, while knowledge of an additional foreign language (as French) will be considered an asset
  • Self-motivated to accomplish goals, with a strong sense of responsibility
  • Ability to relate to all levels of management, all colleagues, and all guests
  • Compensation :

    We offer a comprehensive salary package based on experience, including shared accommodation in our brand new facilities, meal on duty, uniform cleaning, a friendly work environment and opportunities for career development.

    Application Procedure :

    If you feel you are the right candidate and have the skills we are looking for,

    please forward your CV with a recent photo.

    Please note that this is a full time seasonal position and you must be eligible to work in Greece.

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