Astra Suites is located at Imerovigli village in Santorini , Greece. Listed among the best hotels of the world, Astra is currently seeking to recruit for the position of :
Front Office Agent
We are looking for a talented Guest Services Agent to join the Front Office team of Astra Suites for the 2019-2020 season.
He / she will be Astra’s frontline representative for customer service, providing guest services that are above & beyond personalized service for customer satisfaction and retention.
Perform all Front Office / Concierge operational duties
Provide warm, friendly and personalized welcome, including high-quality service via phone and upon all guest arrivals to hotel
Plan and coordinate all concierge arrangements prior to all guest arrivals
Meet, greet and escort to their rooms all level of guests, offering personal recognition and effortless VIP Astra Suites service
Interface with Hotel Management, Front Office team and Reservation team to ensure that regular on-going communication is occurring in all hotel departments informing for guest needs, providing guidance and feedback
Ideal candidates have previous experience in a customer service environment and are passionate about guest satisfaction
Attend promptly to customer inquiries, assist them with all needs, provide solutions to all issues or concerns, respond to and handle with ease all guest problems and complaints
Support implementation of new service best practices and procedures, according to hotel guidelines
Respond to reviews on TripAdvisor (under GM directions) on a daily basis and provide weekly reports of reviews
Follow proper procedures for cash, credit card and room charge transactions and obtain proper identification and necessary departmental information
Report any discrepancies and / or problems on the same day in a timely manner
Experience, Skills and Knowledge :
Diploma in hospitality-related studies
Minimum 3 years experience in a similar luxury, high end work environment, in a similar position
Ability to handle multitasking and perform efficiently in a fast-paced environment
Experience in operating FIDELIO and efficient user of general PC applications
Talent in engaging with guests, while understanding and predicting their needs
Able to meet and exceed the expectations of a highly demanding and luxury profile clientele
Professional appearance and manner, pleasant character to work with a fast-paced team, with a positive, honest and energetic work ethic
Excellent interpersonal and communication skills
Reading, writing and oral proficiency in the English language is an essential requirement, while knowledge of an additional foreign language (as French) will be considered an asset
Self-motivated to accomplish goals, with a strong sense of responsibility
Ability to relate to all levels of management, all colleagues, and all guests
We offer a comprehensive salary package based on experience, including shared accommodation in our brand new facilities, meal on duty, uniform cleaning, a friendly work environment and opportunities for career development.
Application Procedure :
If you feel you are the right candidate and have the skills we are looking for,
please forward your CV with a recent photo.
Please note that this is a full time seasonal position and you must be eligible to work in Greece.