Front Office Agent - Santorini
πριν από 3 μέρες
source : Skywalker

Astra Suites is located at Imerovigli village in Santorini , Greece. Listed among the best hotels of the world, Astra is currently seeking to recruit for the position of :

Front Office Agent

We are looking for a talented Guest Services Agent to join the Front Office team of Astra Suites for the 2019-2020 season.

He / she will be Astra’s frontline representative for customer service, providing guest services that are above & beyond personalized service for customer satisfaction and retention.

Responsibilities :

  • Perform all Front Office / Concierge operational duties
  • Provide warm, friendly and personalized welcome, including high-quality service via phone and upon all guest arrivals to hotel
  • Plan and coordinate all concierge arrangements prior to all guest arrivals
  • Meet, greet and escort to their rooms all level of guests, offering personal recognition and effortless VIP Astra Suites service
  • Interface with Hotel Management, Front Office team and Reservation team to ensure that regular on-going communication is occurring in all hotel departments informing for guest needs, providing guidance and feedback
  • Ideal candidates have previous experience in a customer service environment and are passionate about guest satisfaction
  • Attend promptly to customer inquiries, assist them with all needs, provide solutions to all issues or concerns, respond to and handle with ease all guest problems and complaints
  • Support implementation of new service best practices and procedures, according to hotel guidelines
  • Respond to reviews on TripAdvisor (under GM directions) on a daily basis and provide weekly reports of reviews
  • Follow proper procedures for cash, credit card and room charge transactions and obtain proper identification and necessary departmental information
  • Report any discrepancies and / or problems on the same day in a timely manner
  • Experience, Skills and Knowledge :

  • Diploma in hospitality-related studies
  • Minimum 3 years experience in a similar luxury, high end work environment, in a similar position
  • Ability to handle multitasking and perform efficiently in a fast-paced environment
  • Experience in operating FIDELIO and efficient user of general PC applications
  • Talent in engaging with guests, while understanding and predicting their needs
  • Able to meet and exceed the expectations of a highly demanding and luxury profile clientele
  • Professional appearance and manner, pleasant character to work with a fast-paced team, with a positive, honest and energetic work ethic
  • Excellent interpersonal and communication skills
  • Reading, writing and oral proficiency in the English language is an essential requirement, while knowledge of an additional foreign language (as French) will be considered an asset
  • Self-motivated to accomplish goals, with a strong sense of responsibility
  • Ability to relate to all levels of management, all colleagues, and all guests
  • Compensation :

    We offer a comprehensive salary package based on experience, including shared accommodation in our brand new facilities, meal on duty, uniform cleaning, a friendly work environment and opportunities for career development.

    Application Procedure :

    If you feel you are the right candidate and have the skills we are looking for,

    please forward your CV with a recent photo.

    Please note that this is a full time seasonal position and you must be eligible to work in Greece.

    Υποβάλετε αίτηση
    Προσθήκη στα αγαπημένα
    Κατάργηση από τα αγαπημένα
    Υποβάλετε αίτηση
    Το e-mail μου
    Πατώντας στο κουμπί «Συνέχεια », δίνω στο neuvoo τη συγκατάθεση μου να καταχωρήσει τα δεδομένα μου και να μου στέλνει ειδοποιήσεις μέσω email, όπως αναφέρεται λεπτομερώς στην πολιτική προστασίας προσωπικών δεδομένων του neuvoo. Μπορείτε ανά πάσα στιγμή να αποσύρετε τη συγκατάθεση σας ή να διαγραφθείτε οποιαδήποτε στιγμή.
    Φόρμα αίτησης