Cultural Mediator – Urdu/Pashto - Evros
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Position : Cultural Mediator Urdu / Pashto

Project : MSF Balkan Mission / North Greece

Location : Based in Evros

Starting Date : Mid-September

Duration : 4 months (possibility of extension)

Médecins Sans Frontières (MSF) is an international independent medical and humanitarian action-driven organization that offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation.

The MSF movement is built around 5 operational centers (OC) supported by 23 sections and offices worldwide. The MSF-Mission in Greece provides humanitarian and medical assistance to the refugee and migrants populations fleeing conflict in their home countries and following a migration route via Greece and the Balkans towards Northern Europe.

Main purpose

Supporting the communication and interaction between beneficiaries (migrants and refugees) and care providers in the host country, through addressing consequences of language barriers, socio-cultural differences and discrimination, following MSF protocols and procedures, to improve access to quality health care and other relevant services and providing MSF with an understanding of local socio-cultural determinants.

Accountabilities :

Facilitating the relation between patients and the care providers involved in medical consultations, mental health, health promotion, midwifery and social worker sessions, etc. through :

  • Providing quality and culturally sensitive interpretation between the care providers and the patient (trialogue) in his / her mother tongue (source language / target language), Supporting intercultural awareness, sensitiveness and clear communication between the parties
  • Assisting care providers and patients in addressing negative consequences of socio-cultural differences, to support the therapeutic / social intervention through sharing with the care providers relevant aspects of the cultural background of the patient, acting as a cultural broker;
  • Identifying and reporting barriers impairing fairness and equality in access to services.

  • Accompanying and following up beneficiaries to referrals (health and social care facilities) as needed.
  • Participating in case management meetings medical meetings on ad hoc basis
  • Together with relevant project team members, providing information to beneficiaries on the use of the health care system and other support services (shelter, food, transport, legal support) provided by MSF and other actors, with the aim to favor empowerment and autonomy of beneficiaries in navigating the hosts societies

    Contributing to context understanding and data collection on medical / humanitarian issues, with a specific attention to vulnerabilities, to provide reliable information for operational decision-making through :

  • Ensuring quality linguistic and intercultural interpretation during the collection of testimonies for advocacy / communication purposes.
  • Supporting administration of assessments / surveys when needed
  • Reporting all important information expressed by the beneficiaries and the communities, ensuring confidentiality at all times
  • Supporting media reviews and content creation for communication
  • When requested supporting other MSF activities (NFI distribution, crowd control, etc.)

    Guaranteeing confidentiality, impartiality and neutrality. Declaring conflict of interest

    Requirements : Education


  • Essential secondary education. Desirable degree in social sciences, social communication or teaching
  • Training in interpretation or intercultural mediation is an asset.
  • Experience

  • Minimum two years’ experience in similar position, preferably in provision of medical services and / or with NGOs
  • Previous experience in migration / refugee contexts is desirable
  • Urdu-Pashto
  • Greek or English
  • Arabic is an asset
  • Knowledge

  • Knowledge of migration dynamics and of the affected population
  • Desired knowledge of the culture and organisation (e.g. health care system) of the host society / country
  • Strong communication, and social skills (attentive listening, open attitude, empathy, sensitivity)
  • Capacity to work in a multidisciplinary team
  • Initiative, creativity and flexibility
  • Capacity to adjustment to change
  • Strong interest in helping vulnerable population
  • Competencies

  • Results and Quality Orientation L1
  • Teamwork and Cooperation L1
  • Behavioural Flexibility L1
  • Commitment to MSF Principles L1
  • Service Orientation L1
  • Stress Management L3
  • Post conditions :

  • Full time position
  • Annual gross salary : According to MSF Salary Policy
  • Private insurance
  • To apply :

    Please send your CV and a cover letter in English, quoting reference code "CM Urdu North" in the subject line of the e-mail :

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