CX Engagement Specialist
Vodafone
Athens, 46830, GRC
πριν από 5 μέρες

Role Purpose :

CX Engagement Specialist mission is to cultivate a strong CX driven internal culture, through development and implementation of CX internal engagement / communication plan.

Key accountabilities and decision ownership :

  • Develops, manages and executes CX internal engagement / communication plan (eg engagement platforms, sponsorships, other CX initiatives).
  • Leverages data and results to shape future plans.

  • Conceptualizes, writes and edits communications materials for internal channels.
  • Creates and manages feeds into Workplace & other platforms. Facilitates internal newsletter with NPS fixes.
  • Leads CX engagement initiatives, aligning and coordinating multiple level internal stakeholders and externals suppliers and partners (eg Customer Days, Days of the frontliners, Touchpoint days).
  • Identifies and implements new and innovative communication ideas.
  • Core competencies, knowledge and experience :

  • Experience in a related area in a fast-moving and agile environment is considered as a plus
  • Exceptional communication & strong stakeholder engagement skills. Ability to communicate in a clear, structured and motivating way
  • Ability to understand the business and working environment we operate in
  • Strong project management skills
  • Excellent writing and copy-editing skills
  • Track record of achievement in delivering communications intended to bring a shift in perception will be considered a plus
  • Qualifications and skills :

  • BA and / or MA in Communication, Business Administration, People Management or similar field
  • Excellent command of the Greek and English language (oral and written)
  • Working experience in the communication field will be considered a plus
  • What's in it for you :

  • Hybrid way of Working
  • Competitive salary
  • Private Health & Medical Insurance
  • Extra days-off : We love mothers 4 months extra paid off-period!
  • Gym, Sports, Excursion weekends & Special events
  • Restaurant, entertainment areas, hairdresser, etc.
  • Needless to say, we cater for your communication wherever you are
  • Come as you are. We love when people feel they can be themselves at work
  • LI-Hybrid #Vodafonespirit #Togetherwecan

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