German Team Leader/Quality Analyst roles in BPO company
DK Global Recruitment
Athens, Greece
πριν από 5 μέρες
source : Europe Language Jobs

Description : Responsibilities - QAGuarantee the achievement of quantitative and qualitative recording objectivesIn case of difficulty or anomaly, analyse and alert in a structured way to involve the stakeholdersMonitor and evaluate the processing quality and the compliance with customer relations standardsDetect calls with the specified requirementsParticipate in the control and validation process of quality gridsProvide productivity reports and KPI trends to the Support teams managersGive calibration sessions with the team leader production teamsEnsure the accuracy of ratings and reduce any discrepanciesDebrief tappings, feedback or process errors issued by the clientCoach, support advisors on processes, call quality Responisibilities -

TL Create an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-

to-day operationMotivate team membersDiscover training needs and provide coachingListen to team members’ feedback and resolve any issues or conflictsRecognize high performance and reward accomplishmentsRespond to general queries from customers, clients and team membersDevelop action plans to optimize performance and drive continuous improvement Requirements : Bachelor degree in Business AdministrationFluent German speakers and fluent in English Experience in contact center or customer service environmentStrong written and verbal skillsHigh level knowledge of Windows / MS OfficeAbility to work autonomously / independently Offer :

  • Competitive remuneration package
  • A challenging working environment
  • Monthly performance bonus
  • 3€ ticket restaurant vouchers per working day Why use Recruitment Agency
  • You are given extra support in preparing for interviews
  • You have a contact person who gives you all the details of the job
  • You can ask for your application feedback anytime via email or phone
  • You don’t have to face the situation where company do not reply to you for days.
  • All our services to job seekers are free of charge.
  • We also offer bonus scheme to candidates.

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