As the Member Relations Agent at Soho Roc House Mykonos you have detailed knowledge of the Soho House Group and its concept.
You have a professional approach towards our members, employees and guests. You are a well-presented, charismatic, motivated and creative individual, responsible for member wellbeing with focus on creating and maintain the ideal mix of members and guests in the house.
Closely liaising with the local membership team as well as in house operational staff to assist with handling member behaviour, attire and complaints, as well as being a point person and face’ around the house that members know and can talk to.
You consistently inspire the team in displaying a can do’ attitude and yes yes yes’ mentality in alignment with The Soho House Ethos.
Main Duties and Responsibilities
Promote Soho House and its concept, whilst achieving the highest Member and Guest satisfaction
Have always a professional handling towards our guests, members and employees, ensuring that the guest had a pleasant stay and resolve inconveniences as far as possible
Responsible for member’s wellbeing and liaison and focusing on helping to create and maintain the ideal mix of good fit members and guests in the house
Closely liaising with Mykonos membership team as well as in house operational staff to assist with handling member behaviour, attire and complaints, as well as being a point person and face’ around the house that members know and can talk to
Ensure compliance with company standards, policies and external regulations
Ensure work tasks are completed on time and that they meet appropriate quality standards
Maintains the highest level of appearance at all times
Carry out any reasonable task as requested by management
Assist in the training / onboarding of new team members
Attend and participate in internal and external trainings (where necessary)
Wear appropriate protective clothing as needed
Be proactive in looking for any cost saving opportunities within the department (i.e. through controlling wastage and utilities)
Adhere to good safety practices and be aware of departmental HACCP, Health & Safety, Fire, Emergency and Bomb procedures
Develop and maintain positive and productive working relationships with other employees and departments including supporting all co-workers, treating them with dignity and respect
Maintain the highest level of appearance at all times
Carry out any reasonable task as requested by management and supervisors
Ability to work with little supervision and maintain a high level of performance
Customer-oriented and friendly
Working quickly without compromising quality
Attention to detail and a structured way of working
Physically fit as the job involves manual labour over long hours
Good English language skills
Whilst working for Soho House there will be access to a wide variety of confidential information concerning the company, members, guests and employees.
It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, members, guests and employees, unless otherwise stated.
Soho Roc House offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills.
By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.
Soho Roc House offers a seasonal working contract from May to October.