Application Support Engineer
Vodafone
Athens, GR
πριν από 1 μέρα

Role purpose :

The role is responsible for operating and supporting provisioning applications, focusing on services availability and providing great customer experience to internal and external customers.

Key accountabilities and decision ownership :

  • Responsible for 24x7 continuous service availability and support for provisioning applications
  • Responsible for root cause analysis and sustainable solutions generation
  • Responsible for application monitoring, housekeeping and reporting
  • Responsible for monitoring performance, availability and capacity
  • Responsible for application related database, Unix and network monitoring.
  • Interface with Delivery teams, 2nd level support teams and external partners regarding the deployment deliverables of new applications’ services, coordinate releases cycles and troubleshooting
  • Responsible for service request, trouble tickets, incidents and problems management including implementation of workarounds and changes
  • Play key role to the delivery of high quality end-to-end service by ensuring successful roll-out, configuration and integration of the operated applications with applications managed by other teams
  • Accountable for the proper set up of hardware, network, server, middleware, storage, databases needed for operating the secured applications to meet the availability and performance targets (KPIs).
  • Actively contribute to process and tool improvements by providing requirements for support tools
  • Actively share best practices and tools with other teams contributing to the overall effectiveness of IT and the organisation as a whole
  • Core competencies, knowledge and experience :

  • Knowledge management and monitoring systems
  • Knowledge of function Provisioning and fulfilment
  • Proven experience in Unix and Windows Server OS and Oracle / MySQL / MS-SQL DB environments.
  • Experience and knowledge of fix services technology (xDSL / ATM / Telephony / TV etc.), protocols, infrastructure, applications, services and integrations
  • Knowledge of APIs (SOAP, REST etc.)
  • Desired : Knowledge of programming in Python or other scripting language, C / C + +, Java, familiar with BPEL, ESB, OSB, OSM, UIM.
  • Understanding of technical / IT business solutions
  • Enthusiastic and passionate, with a strong customer orientation and eagerness to learn about the latest business services and products
  • Be able to work with ambitious timelines in a dynamic, high-growth environment
  • Good communications skills, with both technical and business audiences
  • Technical / professional qualifications :

  • BSc in Information Technology or other related field.
  • Experience in continuous operation support systems (24x7) strongly preferred
  • Fluency in English language both verbal and written
  • What's in it for you :

  • Competitive salary
  • Private Health & Medical Insurance
  • Smart Working 1-day / week work from home
  • Extra days-off : We love mothers 4 months extra paid off-period!
  • Gym, Sports, Excursion weekends & Special events
  • Restaurant, entertainment areas, hairdresser, etc.
  • Needless to say, we cater for your communication wherever you are
  • Come as you are. We love when people feel they can be themselves at work.
  • Αναφορά αυτής της εργασίας
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Υποβάλετε αίτηση
    Το e-mail μου
    Πατώντας στο κουμπί «Συνέχεια », δίνω στο neuvoo τη συγκατάθεση μου να καταχωρήσει τα δεδομένα μου και να μου στέλνει ειδοποιήσεις μέσω email, όπως αναφέρεται λεπτομερώς στην πολιτική προστασίας προσωπικών δεδομένων του neuvoo. Μπορείτε ανά πάσα στιγμή να αποσύρετε τη συγκατάθεση σας ή να διαγραφθείτε οποιαδήποτε στιγμή.
    Συνέχεια
    Φόρμα αίτησης