Role purpose :
The role is responsible for operating and supporting provisioning applications, focusing on services availability and providing great customer experience to internal and external customers.
Key accountabilities and decision ownership :
Responsible for 24x7 continuous service availability and support for provisioning applications
Responsible for root cause analysis and sustainable solutions generation
Responsible for application monitoring, housekeeping and reporting
Responsible for monitoring performance, availability and capacity
Responsible for application related database, Unix and network monitoring.
Interface with Delivery teams, 2nd level support teams and external partners regarding the deployment deliverables of new applications’ services, coordinate releases cycles and troubleshooting
Responsible for service request, trouble tickets, incidents and problems management including implementation of workarounds and changes
Play key role to the delivery of high quality end-to-end service by ensuring successful roll-out, configuration and integration of the operated applications with applications managed by other teams
Accountable for the proper set up of hardware, network, server, middleware, storage, databases needed for operating the secured applications to meet the availability and performance targets (KPIs).
Actively contribute to process and tool improvements by providing requirements for support tools
Actively share best practices and tools with other teams contributing to the overall effectiveness of IT and the organisation as a whole
Core competencies, knowledge and experience :
Knowledge management and monitoring systems
Knowledge of function Provisioning and fulfilment
Proven experience in Unix and Windows Server OS and Oracle / MySQL / MS-SQL DB environments.
Experience and knowledge of fix services technology (xDSL / ATM / Telephony / TV etc.), protocols, infrastructure, applications, services and integrations
Knowledge of APIs (SOAP, REST etc.)
Desired : Knowledge of programming in Python or other scripting language, C / C + +, Java, familiar with BPEL, ESB, OSB, OSM, UIM.
Understanding of technical / IT business solutions
Enthusiastic and passionate, with a strong customer orientation and eagerness to learn about the latest business services and products
Be able to work with ambitious timelines in a dynamic, high-growth environment
Good communications skills, with both technical and business audiences
Technical / professional qualifications :
BSc in Information Technology or other related field.
Experience in continuous operation support systems (24x7) strongly preferred
Fluency in English language both verbal and written
What's in it for you :
Private Health & Medical Insurance
Smart Working 1-day / week work from home
Extra days-off : We love mothers 4 months extra paid off-period!
Gym, Sports, Excursion weekends & Special events
Restaurant, entertainment areas, hairdresser, etc.
Needless to say, we cater for your communication wherever you are
Come as you are. We love when people feel they can be themselves at work.