Application Support Engineer
Athens, GR
πριν από 1 μέρα

Role purpose :

The role is responsible for operating and supporting provisioning applications, focusing on services availability and providing great customer experience to internal and external customers.

Key accountabilities and decision ownership :

  • Responsible for 24x7 continuous service availability and support for provisioning applications
  • Responsible for root cause analysis and sustainable solutions generation
  • Responsible for application monitoring, housekeeping and reporting
  • Responsible for monitoring performance, availability and capacity
  • Responsible for application related database, Unix and network monitoring.
  • Interface with Delivery teams, 2nd level support teams and external partners regarding the deployment deliverables of new applications’ services, coordinate releases cycles and troubleshooting
  • Responsible for service request, trouble tickets, incidents and problems management including implementation of workarounds and changes
  • Play key role to the delivery of high quality end-to-end service by ensuring successful roll-out, configuration and integration of the operated applications with applications managed by other teams
  • Accountable for the proper set up of hardware, network, server, middleware, storage, databases needed for operating the secured applications to meet the availability and performance targets (KPIs).
  • Actively contribute to process and tool improvements by providing requirements for support tools
  • Actively share best practices and tools with other teams contributing to the overall effectiveness of IT and the organisation as a whole
  • Core competencies, knowledge and experience :

  • Knowledge management and monitoring systems
  • Knowledge of function Provisioning and fulfilment
  • Proven experience in Unix and Windows Server OS and Oracle / MySQL / MS-SQL DB environments.
  • Experience and knowledge of fix services technology (xDSL / ATM / Telephony / TV etc.), protocols, infrastructure, applications, services and integrations
  • Knowledge of APIs (SOAP, REST etc.)
  • Desired : Knowledge of programming in Python or other scripting language, C / C + +, Java, familiar with BPEL, ESB, OSB, OSM, UIM.
  • Understanding of technical / IT business solutions
  • Enthusiastic and passionate, with a strong customer orientation and eagerness to learn about the latest business services and products
  • Be able to work with ambitious timelines in a dynamic, high-growth environment
  • Good communications skills, with both technical and business audiences
  • Technical / professional qualifications :

  • BSc in Information Technology or other related field.
  • Experience in continuous operation support systems (24x7) strongly preferred
  • Fluency in English language both verbal and written
  • What's in it for you :

  • Competitive salary
  • Private Health & Medical Insurance
  • Smart Working 1-day / week work from home
  • Extra days-off : We love mothers 4 months extra paid off-period!
  • Gym, Sports, Excursion weekends & Special events
  • Restaurant, entertainment areas, hairdresser, etc.
  • Needless to say, we cater for your communication wherever you are
  • Come as you are. We love when people feel they can be themselves at work.
  • Αναφορά αυτής της εργασίας

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