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source : Skywalker

The President Hotel seeks to cover the position of :

Job Purpose :

The purpose of the role is to deliver friendly and efficient customer service while creating a warm and welcoming atmosphere for all of our customers.

Lead the staff whilst on their shift, and to monitor their duties. Handle work-related problems and resolve them. Ultimately, to be able to provide an excellent overall guest experience.

Key Accountabilities of the Role :

  • Provide excellent customer service to ensure that the customers receive high quality services
  • Greet customers and present menu
  • Make menu recommendations or share additional information upon request
  • Working closely with all serving and kitchen staff
  • Take and serve food / drinks orders and up-sell additional products when appropriate
  • Check products for quality and correct any problems
  • Deliver checks and collect payments
  • Follow all relevant health department rules / regulations and all customer service guidelines
  • Confers with Manager or catering department concerning banquet arrangements for food service, equipment, employees and production records.
  • Observes and evaluates employees' performance to devise methods for improving efficiency.
  • Arrange table settings and maintain tables clean and tidy
  • Candidate Profile :

  • Minimum experience of 3 years in 4 star hotels or high end restaurants in similar position
  • High school diploma; food safety training will be considered a plus
  • Hotel / Food and Beverage studies with restaurant or dining room option
  • Service orientation and excellent organizational skills
  • Hands on experience with cash register and any ordering information system
  • Excellent talent to interact with people in a positive and courteous manner
  • Able to up sell on products
  • Multi tasking capability without compromising on quality
  • Problem-solving and decision-making skills
  • Self motivated with good energy levels
  • Good physical condition
  • Competencies :

  • Team Building and cooperation
  • Achievement Orientation
  • Customer Focus
  • Professional Communication
  • Commitment to continues learning
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