As People & Development Coordinator at Soho House Roc House Mykonos you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept.
Demonstrating a professional approach towards our managers, employees and guests, you are responsible for the day-to-day management of all aspects of your department.
This position will be responsible for the creation, administration and management of company policies, procedures, and practices including recruiting, benefits, training and employee relations.
Main Duties and Responsibilities
Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction
Ensure employee compliance with company standards and policies and external regulations
Ensure that employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
Ensure the highest level of appearance at all times
Supports administration, coordination, and application of company-wide human resources policies, procedures, and practices
Responds to employee’s benefit questions, assists with resolution of problems regarding access to or payment of benefits, assists employees with paperwork related to filing medical claims, and processes enrolment forms and change requests
Assist the People & Development Manager in all P&D related matters; replace in case of absence
Coordinates paperwork related to benefits & pension plans
Coordinate and monitor recruitment, screening, background and reference checking of all Soho House personnel
Maintain employee benefit programs
Conduct and facilitate training
Plan and edit employee newsletter
Assist in monitoring and analyzing turnover reports
Assist in the set-up and maintenance of all wage and salary programs, including performance evaluations
Maintain employee files and database
Assist in the monthly coordination of payroll
Assists with employee relations including, birthday cards, employee of the month celebrations, holiday party, monthly outings, annual activities / parties, direct lines
Assist with staff requests, i.e. employment verifications
Responsible for line level recruitment (posting, sourcing, selection and induction of employees)
Schedules interviews (if applicable) and pre-screens applicants
Schedules and coordinates new employee inductions
Coordinates new hire paperwork
Maintain staff bulletin boards
Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing
Demonstrates a high level of professionalism in dealing with confidential and sensitive issues
Maintains and orders supplies for the human resources department as needed
Performs other duties as assigned by Manager
Be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand / walk for long periods of time
P&D Responsibilities Departmentally
Assist in the management of annual leave responsibly ensuring that employees take their entitlement within the year
Ensure working hours are logged (daily / weekly) for accurate payroll purposes for all departments you are responsible for
Identify recruitment needs in line with company and statutory requirements and recruit a team that meet and exceed customer service standards.
Be creative in your approach to sourcing new employees and actively seek opportunities
Communicate via regular team meetings, one to one job chats and training sessions
Carry out regular performance reviews, provide feedback and coaching to direct reports as per the P&D guidelines - adhering to deadlines
Deal with poor performance through job chats and where necessary, facilitate disciplinary processes according to Soho House procedures
Participate and lead internal trainings and attend external trainings where necessary
Produce an in-depth training plan for your department to drive sales and profits; liaising with P&D Manager to ensure all training goals and objectives are being met
Finance and Economy
Be proactive in the opportunity of improving profitability within the department at all levels (i.e. through controlling wastage, being responsible for the economy of all utilities and resources)
Health & Safety
Ensures good safety practices of staff and guests and that all the team are aware of their Health and Safety responsibilities
Report all suspicious persons or activities and ensure that all potential and real hazards are reported and rectified immediately
Ensure that any accidents of colleagues, Members, Guests and Visitors are reported immediately
Be fully conversant with all departmental Fire, Emergency and Bomb procedures
Ensure the team wears appropriate protective clothing when necessary
Working with Others
Develop and maintain positive and productive working relationships with other employees and departments
Support all co-workers and treat them with dignity and respect
Handle sensitive issues with employees and / or guests with tact, respect, diplomacy, and confidentiality
Partner with and assist others to promote an environment of teamwork and achieve common goals
Whilst working for Soho House there will be access to a wide variety of confidential information concerning the company, members, guests and employees.
It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, members, guests and employees, unless otherwise stated.
Soho Roc House offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills.
By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.
Soho Roc House offers a seasonal working contract from May to October.