Ikos Resorts is a chain of 5* luxury all-inclusive resorts across the Mediterranean that combines five-star service with the ease and comfort of luxury all-
inclusive. Ikos Resorts offer an unforgettable stay with distinctive touches such as Michelin-starred menus, signature cocktails by top mixologists and kids clubs-
all included. A career at Ikos Resorts means being part of an ever-growing, dynamic team. Every one of our employees plays a vital role in the running of our operations, receiving extensive training and numerous career development opportunities.
We cultivate a culture of excellence in which people enjoy working together and share our passion for creating a unique holiday experience for our guests.
Working at Ikos Resorts means you are communicative, team player and
eager to develop within the Tourism & Hospitality Industry!
Check our open position and apply now :
Loyalty Marketing Manager
Ref : IR / LMM019)
Office Location : Thessaloniki / Athens, Greece
Department : Sales & Marketing
Contract : Full Time / Permanent
Position Ref. Code : IR / LMM019
Your main responsibilities :
Manage daily tasks of the Loyalty & Referrals Program and verify that all related procedures, data entry and routines are properly working across all teams and external partners
Support and execute a long-term strategy for customer loyalty, improving customer retention metrics, optimizing engagement / retainment costs and improving guests’ lifetime value (repeaters)
Build key regional marketing trade partnerships / sponsorships (e.g. airlines, private banking, private schools, HNWI clubs, etc.
with the introduction and support of local PR agencies, Sales and Marketing Team to raise awareness for our brands globally and attract a new customer base across our main feeder markets and emerging ones
Keep the Loyalty & Referrals marketing budget updated and understand customer financials to build cost effective programs
Work closely with the analytics team to define Loyalty KPIs and measure customer segment performance
Collaborate with the appointed agencies to create the suite of assets required for Loyalty campaigns
Research and recommend new strategic Loyalty & Referrals opportunities and have a test and learn approach to new digital marketing initiatives
Develop and implement the customers growth & retention strategy involving the cross selling and upselling of additional revenues
Responsible to ensure the recognition and engagement of our valuable guests, through delivery of the highest quality member stay experience coordinating all aspects of members’ journey
Your main qualifications / skills :
BSc / MSc in Business or Marketing
Excellent command of Excel and Office Suite
Good command of Microsoft Dynamics and / or Opera will be would be a plus
CRM and / or Loyalty marketing experience
Experience with digital deployment of Loyalty programs
Well versed in CRM and Loyalty Marketing lexicon and KPIs
Adaptable, analytical thinker who can work both strategically as well as on a hands-on / executional Capacity
Innovative thinker who looks beyond immediate competitive set for inspiration and ideas
Creative and empathetic thinker; you care deeply about our guests’ and can build precise targeting as well as delightful, on-brand experiences
Passion for data-driven marketing and building programs that drive incremental results
What we offer :
Competitive remuneration package in a dynamic and highly professional working environment
Hospitality benefits when travelling / visiting Sani / Ikos Group resorts (meals, transportation)
Career development opportunities in one of the world’s top awarded and developing companies
If this looks like the right job for you, send your CV and join our growing team!
We are an equal opportunities employer.
All applications will be considered as confidential.
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