Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial / distributor markets across Europe, Australia, and New Zealand.
We are energized by over 150 years of bringing people together with the food they love. With beloved brands Old El Paso, Häagen-Dazs, Nature Valley, Betty Crocker, Pillsbury, Jus-Rol, Fibre One, Latina Fresh and more, we are on a mission to become the undisputed growth leader in food for EUAU.
In a world that’s ever-changing, we look to stay ahead and seek people who share our love of food and are hungry to shape the future.
Location : Athens,Greece / Uxbridge,UK Job Description The Customer Service Representative is member of the Customer Supply Chain team who oversees Order to Cash, Service level, Casefill, etc.
for the markets supporting. KEY RESPONSIBILITIES Liaison with Distributors : Receives orders Communicates loading dates and quantity discrepancies with the Company’s plants and Co-packers Obtains documentation approval Resolves problems, or escalates as required First point for contact for all customer services matters Distributor Orders Management : Enters distributor orders in the system Resolves short supply issues with plants and Co-packers Liaises with production plants / Co Packers for loading and documentation Processes orders through to billing Collects documentation and forwards to distributors Informs distributors regarding delivery daysBooks the loadings for orders from Company’s plants Monitoring and reporting : Monthly sales progress (during the month) Revenue recognition (invoice date control) where applicable for the orders Qualifications University Degree in Business or related field 3+ years of experience in a broad Supply Chain role with a multinational / FMCG company SAP and BW knowledge Ability to work in a diverse environment with many different cultures Excellent interpersonal skills with the confidence to challenge Proactive approach, results orientation Ability to influence at various levels Fluent English