ITSM Engineer/Consultant
SingularLogic
Αθήνα Αλ. Παναγούλη & Σινιόσογλου, Ν. Ιωνία, 142 34
πριν από 2 μέρες

Βασικά καθήκοντα The OpportunityWe are looking for an inspired ITSM Engineer / Consultant, to join SingularLogic highly skilled consulting practice, supporting implementation projects and presales activities for our customers, for large-scale Public & Private Sector solutions in Greece and abroad.

Responsibilities Acting across all aspects of an ITSM project including processes, organization, tools, data and governance Documenting process requirements to fulfill business needs Defining governance structure, roles and responsibilities and required reports / dashboards Actively participates in the presales process Requirements University Degree in Computer Science, Information Systems or similar field (a Master’s degree will be considered a plus) At least 2-4 years of relevant working experience in business analysis or software application consulting (implementation projects and / or Presales activities), in the ITSM area Experience on ITSM platforms such as JIRA, SERVICENOW, REMEDY, etc Experience in process documentation and analysis, including specification of system requirements for business processes Highly proficient in MS Office Suite (Word, Outlook, PowerPoint and Excel).

  • Willingness to travel for client meetings and projects as required Pluses : ITIL certification Relevant technical certifications Soft Skills Good communication and interpersonal skills- a customer-centric mindset Excellent verbal, written and presentational skills in both Greek and English;
  • other languages will be considered a plus Ability to work under tight deadlines. Team Player We offer Attractive remuneration package Personal Development program Training Friendly working environment Work / life balance Opportunity to develop your career and skills by joining complex and large projects Private insurance

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