Customer Service Manager
Attica, GRC
πριν από 2 ώρες

We are looking for a Customer Service Manager for our Corporate Solutions business line in Greece.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.

You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best.

We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!

Athens, Greece

What this job involves

  • Build and develop effective client / stakeholder relationships across multiple levels of the organization
  • Procurement & Vendor Management
  • Ensure vendors are well-managed, delivering services on time and within budget
  • Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice
  • Contracts Management
  • Plan and manage all contracts to ensure that they are professionally delivered at the right costs
  • Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
  • Finance Management / Cost and Spend Control / Profitability
  • Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
  • Ensure financial processes are followed at all times
  • Ensure Health & Safety Management
  • Ensure the provision of a safe working environment
  • Ensure compliance with statutory regulations on fire, health and safety standards
  • Site Operations Management (JLL and / or supplier staff / services)
  • Recommend continuous quality improvement practices and implement Industry Best Practice operations
  • Implement building procedures and performance measures and ensure they are maintained at all times
  • Ensure all Critical Environment (CEM) requirements are met, if applicable
  • Review existing operations regularly to reduce costs and improve operational standards
  • Ensure a property risk management program including audits is implemented and maintained
  • Ensure disaster recovering and business continuity plans are implemented and maintained
  • Ensure escalation procedures and incident reporting procedures are implemented and in place
  • Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
  • Achieve Key Performance Indicators and Service Level Agreement
  • Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
  • Sound like you? To apply you need to be / have :

    Skills :

  • Excellent people skills and ability to interact with a wide range of client staff and demands
  • Able to communicate strong in local language. Fluent English
  • Knowledge of Occupational Safety requirements
  • Strong PC literacy and proven ability to manage daily activities using various systems
  • Knowledge of quality management and KPI measurement
  • Demonstrated experience with continuous improvement initiatives (highly desirable)
  • Knowledge of vendor management for specialized services
  • Budget management and financial analysis skills
  • Competencies

  • Ability to communicate with and influence a diverse audience. Good presentation skills and possesses strong verbal & written communication skills also an active listener
  • Charisma and a personable nature, with strong interpersonal skills. Self-motivated; confident & energetic
  • Excellent organizational and communication skills
  • You enjoy and excel working on a fast-paced environment
  • You are detailed oriented to deliver results timely and with the highest quality. Passion for quality has an eye for detail to make sure the best delivery of services
  • You feel empowered to create memorable human experiences for the client, he internal JLL team and the account s One team while upholding safety standards
  • You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box
  • You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability
  • You are open to new and innovative ideas and you focus on continuous improvement and delighting the customer and willing to challenge status quo
  • Exhibits honesty & trustworthiness
  • Experience

    Tertiary qualification in facilities management, building, business or other related field & / or 3-5 years’ experience in facilities, property management, hospitality or related field

    What you can expect from us

    You’ll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

    Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

    Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.

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